EMMANUEL CHRISTOPHER NEBO
Awka, Anambra
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Telemarketer
Anyi Marshals LTD
01.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Outbound Sales Representative
AVEK GLOBAL SERVICES
01.2022 - 01.2023
- Responded to customer requests for products, services, and company information.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
Education
Bachelor of Science - COOPERATIVE ECONOMICS AND MANAGEMENT
NNAMDI AZIKIWE UNIVERSITY
Awka, Anambra, Nigeria11.2019
No Degree - Google Online Marketing Challenge
Google Online Marketing Challenge
ONLINE05.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Telemarketer
Anyi Marshals LTD
01.2023 - 06.2024
Outbound Sales Representative
AVEK GLOBAL SERVICES
01.2022 - 01.2023
Bachelor of Science - COOPERATIVE ECONOMICS AND MANAGEMENT
NNAMDI AZIKIWE UNIVERSITY
No Degree - Google Online Marketing Challenge
Google Online Marketing Challenge
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