EMMANUEL WILLIAMS
Customer relation officer
Ikorodu,LA
Summary
Motivated and customer-focused professional with experience handling customer inquiries, resolving issues, and providing excellent service in a fast-paced environment. Skilled in communication, problem-solving, relationship management, and maintaining positive customer experiences. Able to respond to customer needs professionally, process requests accurately, and support team objectives. Proficient in using digital tools, managing customer records,willingness to learn, Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
5
5
years of professional experience
Work History
NOC Engineer
FAITHLINK ATC-PROJECT
, Nigeria
12.2023 - Current
- Carried-out real time monitoring of sites, and escalates appropriately to restore outages within the fixed SLA.
- Implemented real-time monitoring protocols.
- Collaborated with the team to resolve critical issues swiftly.
- Following the escalation matrix, engage field team, their superiors and operations to ensure swift resolution of issues.
- Proactively identified and addressed network anomalies, leading to improved system stability.
- In event of outages; uses salesforce to create and manage outage Trouble Tickets.
Sales Associate
JIJI.NG
, Nigeria
10.2023 - 12.2023
- Responding to customer inquiries via phone, email, or chat.
- Process online orders and handling payment transactions.
- Providing product information and recommendations to customers.
- Resolve customer complaints and providing necessary solutions.
Account Assistant
TOWN HOUSE HOTEL
Ibadan, Nigeria
04.2021 - 11.2021
- Financial Data Entry
- Accounts Payable and Receivable: Processing invoices, payments, and receipts.
- Reconciliations: Reconciling bank statements, credit card statements, and other accounts.
- Financial Statements: Assisting in preparing financial statements
Education
Higher National Diploma - Accounting
KWARA STATE POLYTECHNIC
ILORIN, NIGERIAOrdinary National Diploma - Accounting
KWARA STATE POLYTECHNIC
ILORIN, NIGERIASkills
- Attention to details
- Relationship building
- Time management
- Complaint resolution
- Customer service & support
- Effective communication
- Strategic Planning
- Problem Solving
Certification
ALX Certified Virtual Assistant, 09/01/24
Telephones
- 08156714093
- 09136383071
Languages
English
Proficient
C2
Hard Skills
- Financial reporting
- Bank reconciliation
- Microsoft office
- Email Marketing
- Cost Accounting and management
Timeline
NOC Engineer
FAITHLINK ATC-PROJECT
12.2023 - Current
Sales Associate
JIJI.NG
10.2023 - 12.2023
Account Assistant
TOWN HOUSE HOTEL
04.2021 - 11.2021
Higher National Diploma - Accounting
KWARA STATE POLYTECHNIC
Ordinary National Diploma - Accounting
KWARA STATE POLYTECHNIC