Emmanuel Roy Izevbigie

Ensure end user compliance with all ICT service desk policies and procedures

• Ensure system center manager usage and user education on ICT resources
• Provide end-user training on devices and software
• Contact support partners to repair and replace defective ICT equipment under warrant
• Act as advice role on IT Information and Technology
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Consistently met or exceeded annual performance targets set by senior leadership.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
• Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Mentored junior staff members for skill development and career progression within the organization.
• Developed detailed plans based on broad guidance and direction.