Emmanuel Oyakhilome Owhuegbe
benin city
Summary
People-focused leader with psychology training, audit control exposure, and deep experience in telecom operations. Combines listening, counseling, and communication strengths with project coordination, staff support, and issue resolution to manage sensitive conversations, maintain service standards, and keep teams aligned.
Overview
12
12
years of professional experience
Work History
Director
Focus Telecom
Benin City
10.2017 - Current
- Directed telecom operations across sales, service, and support teams at Focus Telecom.
- Coordinated cross-functional teams to support Focus Telecom service delivery and escalation handling.
- Reviewed performance reports, compliance records, and operational dashboards for decision-making.
- Guided staff through policy updates, service changes, and client issue resolution.
- Facilitated collaboration between teams by encouraging open communication channels.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Audit &Control
MiPraise Micro-finance
Benin City
01.2016 - 01.2017
- Audited stock levels on a regular basis to ensure adequate supply of materials at all times.
- Performed regular audits of collected data sets in order to ensure quality control standards are met.
Social Welfare Officer
Echi-Aba Dev. Centre, Ebonyi LGA
11.2014 - 10.2015
- (NYSC)
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Bachelor of Science - Psychology
AMBROSE ALLI UNIVERSITY, EKPOMA
EDO, NIGERIA05-2014
International Project Management Professionals (Certified Project Manager) -
01-2015
Diploma - Desk-Top Publishing
Tombo Computer School
01-2009
Diploma - Economics And Financial Studies
Olabisi Onabanjo University
Ago iwoye07-2009
Secondary School Leaving Certificate -
THE VOICE INTERNATIONAL COLLEGE
SANGO OTA OGUN STATE06-2008
Skills
- Telecom operations
- Network services
- Project management
- Service delivery
- Compliance auditing
- Team leadership
- Workforce planning
- Talent management
- Relationship building
- Conflict resolution
Personal Information
- Date of Birth: 1992-03-12
- Gender: Male
- Nationality: Nigerian
- Marital Status: Married
- ID Number: 43968523558
I. RESEARCH WORK (UNPUBLISHED)
- 1) Owhuegbe Emmanuel Oyakhilome et al, The Behavioral Teratogenic Effect of Cimetidine on the Mounting Behavior of Male Abino Rat. September, 2012/2013 Academic Session. A Project Submitted To The Department Of Psychology, Ambrose Alli University, Ekpoma Edo State Nigeria.
- 2) Owhuegbe Emmanuel O et al, The Effect of Age and Gender on Memory Lost: A Case Study of a Rural Community (Ekpoma) Original Research Essay, September, 2010/2011 Academic Session, Department Of Psychology, Ambrose Alli University Ekpoma, Edo State Nigeria.
Timeline
Director
Focus Telecom
10.2017 - Current
Audit &Control
MiPraise Micro-finance
01.2016 - 01.2017
Social Welfare Officer
Echi-Aba Dev. Centre, Ebonyi LGA
11.2014 - 10.2015
Bachelor of Science - Psychology
AMBROSE ALLI UNIVERSITY, EKPOMA
International Project Management Professionals (Certified Project Manager) -
Diploma - Desk-Top Publishing
Tombo Computer School
Diploma - Economics And Financial Studies
Olabisi Onabanjo University
Secondary School Leaving Certificate -
THE VOICE INTERNATIONAL COLLEGE