Emmanuel Onyia
Warri,Delta
Summary
To join a forward thinking organization and contribute to its growth and success, utilizing my accumulated experience to identify new opportunities and drive business expansion. With a proven ability to customer engagement and critical thinking, I'm passionate about leveraging my expertise to drive results and make a meaningful impact.
Dedicated professional with expertise in customer service and sales techniques, adept at complaint resolution and proficient in Microsoft Office. Demonstrates a solid understanding of basic accounting principles, contributing to effective financial management. Committed to leveraging skills to enhance customer satisfaction and drive business success.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Customer Support Representative
SAMSEDI ELECTRICAL ELECTRONIC NIG. LTD.
Warri, Delta
01.2024 - Current
- Offered tailored solutions, resulting in increased customer loyalty.
- Escalated complex issues with detailed documentation to the respective department.
- Participated actively in team meetings; shared insights and feedback garnered from customer interactions.
- Took initiative in identifying patterns of queries from customers, contributing to process improvements.
- Provided Frontline customer service, assisting customers with inquires and resolving issues promptly
- Supported the customer service team by maintaining client records and processing request
- Collaborated with team members to improve the customers experience and ensured high satisfaction rates.
- Consistently meet and exceed customer satisfaction targets.
Quality assurance inspector
International Breweries Plc
Port Harcourt, Rivers State
06.2024 - 09.2024
- Detected defects, ensuring swift corrective action.
- Reduced waste by identifying substandard items during the production process.
- Maintained an organised workspace to facilitate efficient and accurate inspections.
- Fostered a culture of continuous improvement within the QA
- Identified and addressed quality issue, implementing corrective actions and preventing occurrence
- Ensured compliance with regulatory requirements, industry standards, and quality management systems through meticulous audits and inspections.
- Collaborated with team members to improve initiatives and ensured high satisfaction rates.
- Identified areas for improvement and provide recommendations for enhancement department through diligent work ethics.
Logistic Manager
AIESEC
Nsukka, Enugu State
04.2021 - 06.2021
- Demonstrated ability to prioritize tasks, manage multiple projects, and meet deadlines
- Applied critical thinking to resolve logistics challenges, mitigate risks, and implement contingency plans.
- Fostered strong relationships with colleagues, suppliers, and customers to ensure seamless logistics operations.
- Advised on best practices in logistics management, effecting change across organisation
- Liaised directly with clients, enhancing relations and service excellence.
Education
Bachelor of Science - Economics/Political Science
University of Nigeria Nsukka
Enugu, Enugu State 08.2016 - 11.2022
Skills
- Customer Service
- Sales techniques
- Basic accounting principles
- Microsoft Office
- Basic accounting
- Complaint resolution
Languages
English
Fluent
Affiliations
- Reading
- Swimming
- Singing
- Traveling
- Soccer
References
References available upon request.
Timeline
Quality assurance inspector
International Breweries Plc
06.2024 - 09.2024
Customer Support Representative
SAMSEDI ELECTRICAL ELECTRONIC NIG. LTD.
01.2024 - Current
Logistic Manager
AIESEC
04.2021 - 06.2021
Bachelor of Science - Economics/Political Science
University of Nigeria Nsukka
08.2016 - 11.2022