EMMANUEL ONWUGHALU
Lagos,Nigeria
Summary
Client-focused professional skilled in stakeholder engagement and project coordination. Trained in virtual assistance and remote operations, offering effective problem-solving and client relationship management. Committed to delivering timely support in fast-paced environments as a Remote Customer Support Associate.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work history
Operations Manager / Client Service Coordinator
Acmeworks
03.2024 - Current
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Managed vendor relationships to secure timely service delivery and maintain operational continuity.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Served as primary client contact, addressing inquiries, providing accurate price quotations, and coordinating schedules.
- Fostered innovative thinking within the team, creating an environment that promoted growth and development.
Project & Client Supervisor
Floorkraft Limited
Lekki
08.2021 - 03.2023
- Enhanced client satisfaction and retention through clear, proactive communication.
- Acted as primary contact for clients and stakeholders, addressing inquiries and resolving complaints to deliver excellent service.
- Collaborated closely with cross-functional teams to streamline processes, improving project efficiency by a wide margin.
- Ensured transparency and accountability by maintaining accurate records, documentation, and progress reports.
Project Supervisor / Coordinator
Onshore Construction Company
Lekki
08.2019 - 05.2020
- Coordinated daily operational tasks and organized team schedules to ensure smooth workflow and timely delivery.
- Collated, organized, and delivered detailed daily and weekly performance reports for management review.
- Handled real-time on-site problem-solving, resolving conflicts and logistical issues professionally.
Supervisor & Team Lead (Promoted from Foreman)
Chemie-Tech Company
Lekki
05.2018 - 02.2019
- Promoted rapidly due to strong work ethic, rapid skill acquisition, and exceptional task organization.
- Supervised daily tasks, ensuring clear communication of objectives and maintaining a collaborative team environment.
- Gathered and compiled operational data into organized reports for senior management.
Sandblaster / Painter
Onshore Construction Company
Lekki
03.2017 - 10.2017
- Executed technical project requirements with high attention to detail and adhered strictly to safety and quality standards.
Education
Professional Certificate - Virtual Assistant Entry Program
ALX Africa
Lagos 07.2024 - 09.2024
National Diploma - Computer Engineering
Federal Polytechnic Oko
Anambra State 03.2013 - 11.2015
Skills
- Core Competencies: Customer Support, Client Relations, Stakeholder Engagement, Problem-Solving, Conflict Resolution
- Operations & Tools: Report Collation, Data Entry, Task Organization, Process Improvement
- Quality control certification
- SAP software proficiency
- Automated manufacturing systems
- Project management
- Remote Work Readiness: Virtual Assistance, Digital communication, Time Management
- Languages: Fluent English (Written and Verbal)
Timeline
Professional Certificate - Virtual Assistant Entry Program
ALX Africa
07.2024 - 09.2024
Operations Manager / Client Service Coordinator
Acmeworks
03.2024 - Current
Project & Client Supervisor
Floorkraft Limited
08.2021 - 03.2023
Project Supervisor / Coordinator
Onshore Construction Company
08.2019 - 05.2020
Supervisor & Team Lead (Promoted from Foreman)
Chemie-Tech Company
05.2018 - 02.2019
Sandblaster / Painter
Onshore Construction Company
03.2017 - 10.2017
National Diploma - Computer Engineering
Federal Polytechnic Oko
03.2013 - 11.2015