An IT professional with a keen interest in emerging technologies and intelligent systems. With 4 years of experience in IT support, network maintenance and security, and information systems. Always learning and contributing innovative and practical solutions within fast paced organizations.
Overview
4
4
years of professional experience
Work History
IT Support Staff & Instructor
MOA PROFESSIONAL INSTITUTE
07.2025 - Current
Company Overview: Affiliated With City & Guilds UK
Managed backend data systems and administrative portals, maintaining data accuracy, improving workflow efficiency, and ensuring operational integrity.
Facilitated instruction in contemporary IT disciplines such as Cyber security and Data Analysis, equipping professionals with practical, industry-aligned skills.
Delivered end-to-end IT support across the organization, administering and troubleshooting hardware infrastructure including laptops, desktops, and printers.
Assessed and validated students' coursework and documentation, ensuring alignment with City & Guilds UK academic standards and curriculum compliance.
Affiliated With City & Guilds UK
Information Technology Support Officer
DEEPER LIFE HIGH SCHOOL
01.2024 - 01.2025
Performed maintenance operation on more than 20 computers, following technically best recognized practices for system evaluation, troubleshooting and maintenance.
Managed and maintained 20+ standalone computer systems, routers, and switches to ensure optimal performance.
Closely worked with the technical Support lead officer, ensuring smooth and increasing systems uptime by 15%.
Diagnosed, repaired, and replaced faulty computer components, successfully restoring 15+ laptops, 2 desktops, and a Network router.
Championed the training of over 50 students on IT essential; delivering hands-on learning to improve their technical proficiency.
IT Administrative Assistant
FEDERAL COLLEGE OF EDUCATION, YOLA
07.2022 - 12.2022
Together with a team, I performed monthly routine maintenance on 200+ Desktop computers, ensuring increased system's longevity.
Registered more than 300 students into undergraduate and National Diploma Programs, ensuring accurate data entry and compliance with the SAFSRMS Platform.
Supervised Electronic Examination for 400+ students, resolving real-time system issues and maintaining system integrity.
Troubleshooting of CBT base software used in conducting students' examination, improving students' examination experience.
Information Technology Intern
AMERICAN UNIVERSITY OF NIGERIA
06.2021 - 12.2021
Supported the Configuration and the maintenance of 20+ servers and switches in the data centre, ensuring optimal performance and reliability for over 1,000 users.
Coordinated virtual conferences and meetings with 200+ participants across North America, Africa, and Europe.
Provided IT support to Information Systems Integrated Surveillance Officers, troubleshooting technical issues and ensuring system efficiency.
Created and managed domain user email accounts, setting up passwords for 300+ students within six months.
Conducted general computer, UPS, and printer repairs, with expertise in SHARPMX series printers. Maintained over 30 UP Systems, during engagement.
Installed and configured up to 12 Voice over Internet Protocol (VoIP) Phones, desktops, and printers for seamless operations.
Education
Discipline - Computer Science
Adamawa State University
12.2023
West African Examination Council (WAEC) - undefined
Bright Future High School
07.2017
Skills
Troubleshooting
System Maintenance
End-User Support
Routers
Switches
IP Phones
Network Printers
SAFSRMS Platform
VoIP Systems
Microsoft Office Suite
Windows OS
Mac OS
Tally ERP
Jira
SEO
Social Media Management
Visual branding Identity
Server Configuration
Email Administration
Computer and Printer Hardware Repair
Accomplishments
Responsive Web Development Certification (HTML, CSS and JavaScript)
Cisco Certified Network Associate CCNA (Expected September 2025)
Senior Lecturer at Shoortaaye Institute for Professional Training and Capacity BuildingSenior Lecturer at Shoortaaye Institute for Professional Training and Capacity Building