Summary
Overview
Work History
Education
Skills
Websites
Timeline
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EMMANUEL OJABUO EDEKI

Ibadan

Summary

Looking for an exciting and dynamic role where I can utilize my skills and experience to drive tangible results. I am passionate about joining an organization that fosters a culture of innovation, continuous learning and personal growth.

Overview

4
4
years of professional experience

Work History

IT SUPPORT/ CLIENT DELIVERY ASSOCIATE

RIGHTCOM
Nigeria (Remote)
11.2024 - Current

Project Support

  • I Assisted in preparing project plans
  • Tracking progress of task assigned to internal teams
  • Identifying operational roadblock and escalate them to the clent delivery manager

IMPLEMENTATION AND OPERATIONAL EXECUTION

  • Supporting the initial configuration of the company tools based on clients needs
  • Performing Quality checks before delivery
  • Participating in user onboarding( training sessions, support materials, user guide)

IT Support Officer

Geosek Enterprise
08.2023 - Current
  • Resolving IT support request from employees
  • Answering employee question regarding computer systems
  • Ensured that customer problem are resolved in a timely manner
  • Worked hand in hand with other IT department within the company to ensure smooth and seamless integration of system
  • Gathering and analyzing data to diagnose problem with the computer systems

Customer Success Executive

Altara Credit Limited
08.2022 - 06.2023
  • Responded to customers calls, messages and emails
  • Gathering customers feedback
  • Maintained and deepened ties with existing clients through relationship building strategy
  • Improved company’s brand awareness by implementing marketing strategies thereby achieving remarkable market penetration
  • Ensuring customers satisfaction

Customer service Representative

Royal Migration
01.2022 - 07.2022
  • Resolved customers complaint by successfully taking appropriate corrective actions
  • Responded to customers calls, messages and emails
  • Maintained and deepened ties with existing clients through relationship building strategy
  • Providing customers with clear instruction to resolve issues
  • Rerouting customers call to other department when advanced solutions are needed

Education

HND - Computer Science

Federal Polytechnic Auchi
12-2021

Skills

  • Google & Microsoft Office Suite
  • Team Work
  • Attention to Details
  • Critical thinking & Problem Solving
  • Effective Communication
  • Multitasking
  • Technical Proficiency
  • Result Oriented
  • Problem solving
  • Data Collation
  • Logical & Analytical Reasoning
  • Time management

Timeline

IT SUPPORT/ CLIENT DELIVERY ASSOCIATE

RIGHTCOM
11.2024 - Current

IT Support Officer

Geosek Enterprise
08.2023 - Current

Customer Success Executive

Altara Credit Limited
08.2022 - 06.2023

Customer service Representative

Royal Migration
01.2022 - 07.2022

HND - Computer Science

Federal Polytechnic Auchi
EMMANUEL OJABUO EDEKI