EMMANUEL OJABUO EDEKI

Project Support

• I Assisted in preparing project plans
• Tracking progress of task assigned to internal teams
• Identifying operational roadblock and escalate them to the clent delivery manager

IMPLEMENTATION AND OPERATIONAL EXECUTION

• Supporting the initial configuration of the company tools based on clients needs
• Performing Quality checks before delivery
• Participating in user onboarding( training sessions, support materials, user guide)

• Resolving IT support request from employees
• Answering employee question regarding computer systems
• Ensured that customer problem are resolved in a timely manner
• Worked hand in hand with other IT department within the company to ensure smooth and seamless integration of system
• Gathering and analyzing data to diagnose problem with the computer systems

• Responded to customers calls, messages and emails
• Gathering customers feedback
• Maintained and deepened ties with existing clients through relationship building strategy
• Improved company’s brand awareness by implementing marketing strategies thereby achieving remarkable market penetration
• Ensuring customers satisfaction

• Resolved customers complaint by successfully taking appropriate corrective actions
• Responded to customers calls, messages and emails
• Maintained and deepened ties with existing clients through relationship building strategy
• Providing customers with clear instruction to resolve issues
• Rerouting customers call to other department when advanced solutions are needed