Emmanuel Ogundokun
Ikeja
Summary
Dynamic Customer Service Manager with a proven track record at Ogundokun Emmanuel, excelling in complaint resolution and team training. Expert in quality assurance and data analysis, I enhance service delivery and foster strong customer relationships, driving team performance and satisfaction. Committed to elevating customer experiences through effective problem-solving strategies.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Customer Service Manager
Ogundokun emmanuel
Lagos, Nigeria
07.2024 - 06.2025
- Led customer service team in resolving customer inquiries and complaints.
- Trained staff on effective communication and problem-solving techniques.
- Developed training materials to enhance team performance and service quality.
Customer Service Representative
Ogundokun emmanuel
Lagos , Nigeria
07.2020 - 05.2024
- Provided exceptional service to customers through effective communication and problem-solving.
- Managed customer inquiries through phone, email, and in-person interactions efficiently.
- Assisted customers in navigating product selections and resolving issues promptly.
- Collaborated with team members to ensure seamless service delivery during peak hours.
- Ensured compliance with company policies while fostering a positive customer experience.
Education
Bachelor of Science - Business Administration
National Open University
Ogun , Nigeria 02.2017 - 07.2025
Skills
- Customer service
- Customer relationship management
- Quality assurance
- Data analysis
- Problem solving
- Call center management
- Complaint resolution
Languages
English
First Language
English
Proficient (C2)
C2
Certification
- Bsc in business administration
- 4 years working experience
References
References available upon request.
Timeline
Customer Service Manager
Ogundokun emmanuel
07.2024 - 06.2025
Customer Service Representative
Ogundokun emmanuel
07.2020 - 05.2024
Bachelor of Science - Business Administration
National Open University
02.2017 - 07.2025
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