EMMANUEL NYONG
IT Specialist
Lagos
Summary
Experienced IT Specialist and System Engineer with over 9 years of experience with a proven track record of success, offering extensive support to end-users, managing computer systems, and collaborating on efficient IT solutions. Proactive problem-solver dedicated to enhancing organizational efficiency with innovative IT solutions, backed by expertise in financial software, security, and sales.
Overview
9
9
years of professional experience
Work History
Technical Engineer & Customer Relationship Manager
Neet Nigeria Limited
Lagos
12.2023 - 02.2024
- Addressed and escalated complaints
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
Senior System Analyst
Maritime Academy of Nigeria
Oron
08.2018 - 12.2023
- Provided technical support to 500+ end-users regarding hardware, software, and network- related issues in a timely fashion
- Installed, configured, and maintained computer systems, networks, and peripherals
- Troubleshot and resolved hardware and software problems Performed regular data backups and ensure data security
- Reduced helpdesk tickets by over 30% with the implementation of a remote access system.
Assistant Manager
Ibom Hotel & Golf Resort
01.2018 - 05.2018
- Designed, implemented, and maintained computer networks
- Provided technical support to 100+ end-users regarding hardware, software, and network- related issues in a timely fashion Collaborated with team members to develop and implement IT solutions
- Conducted training sessions for employees on software applications and IT best practices.
Executive, IT/Systems
Marriott International
09.2016 - 12.2017
- Designed, developed, and implemented database systems
- Ensured data integrity, security, and availability
- Conducted network audits and implemented improvements based on findings
IT Assistant
Starwood Hotels & Resorts
12.2014 - 06.2015
- Provided technical support to end-users on network-related matters.
- Maintained inventory of hardware and software assets
- Implemented network security measures to protect against unauthorized access Network Administration Windows & MacOS Installation and Configuration Active Directory Virtualization IT Standard Compliance End User Support Remote Desktop Support Slack Backup and Recovery Operations Zoom Human Manager Sage50 & HR SAP Business One TeamViewer
- KEY ACHIEVEMENTS Successfully resolved a 48-hour internet outage at Le Meridien Ibom Hotel & Golf Resort in
- May 2015
- Conducted installation and staff training on Sage 50 accounting software for the Finance team at the Maritime Academy of Nigeria
- Designed the network architecture for the Maritime Academy of Nigeria
- Achieved a 100% success rate on ServiceNow at Marriott International.
Education
IBM Data Analytics with Excel & R| In view -
Coursera
01.2024 - Current
B.Eng - Electrical/Electrical Engineering
University of Uyo
2016
References
REFERENCES
Available on Request
Skills
- Technical Proficiency
- Employee Coaching and Mentoring
- Personnel Training
- Order Management Systems
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsFlexible work hoursHealthcare benefitsWork from home optionPersonal development programsTimeline
IBM Data Analytics with Excel & R| In view -
Coursera
01.2024 - Current
Technical Engineer & Customer Relationship Manager
Neet Nigeria Limited
12.2023 - 02.2024
Senior System Analyst
Maritime Academy of Nigeria
08.2018 - 12.2023
Assistant Manager
Ibom Hotel & Golf Resort
01.2018 - 05.2018
Executive, IT/Systems
Marriott International
09.2016 - 12.2017
IT Assistant
Starwood Hotels & Resorts
12.2014 - 06.2015
B.Eng - Electrical/Electrical Engineering
University of Uyo
Similar Profiles
Sameer Sameer null
Summer Internship at Neet-Vasant Private LimitedSummer Internship at Neet-Vasant Private Limited
Ifeanyi Jedidiah EmenikeIfeanyi Jedidiah Emenike
CREDITORS SUPERVISOR at Shoprite Nigeria Retail Supermarkets Nigeria LimitedCREDITORS SUPERVISOR at Shoprite Nigeria Retail Supermarkets Nigeria Limited
GBENGA AIYEJUTOGBENGA AIYEJUTO
Customer Service at First Bank of Nigeria plc, Whytecleon Nigeria LimitedCustomer Service at First Bank of Nigeria plc, Whytecleon Nigeria Limited