Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Emmanuel Nwigwe
Emmanuel
Abuja
Summary
Overview
4
years of professional experience
4
years of post-secondary education
4
Language
Work History
Omo Eko Ventures LimitedSaki
Customer Service Representative
09.2022 - 10.2023
Job overview
- Manage 300+ customers calls each day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Paul EnterprisesIlorin
Customer Service Representative
04.2021 - 08.2022
Job overview
- Assisted non-English speaking customers to understand fully the details of our product information and how their businesses can benefit from it in their local dialect.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Sunny Bright storesIbadan
Customer Service Intern
03.2020 - 03.2021
Job overview
- Handled 100+ customers per day
- Answered questions about company product lines
- Shared pricing details and discounts with customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
School For the Gifted
High School Diploma
University Overview
University of Nigeria
Bachelor of Science from Mathematics
09.2015 - 01.2020
University Overview
Skills
Excellent communication skills
Multi-lingual (English, Igbo, Yoruba, Hausa, and a bit of French)Multi-tasking skillsweb designproblem-solving skillsEmpathyTroubleshooting skillsAttention to detailSales expertise
Report preparation
Complaint resolution
Account management
Retail store support
Technical Support
Timeline
Customer Service Representative
Omo Eko Ventures Limited
09.2022 - 10.2023
Customer Service Representative
Paul Enterprises
04.2021 - 08.2022
Customer Service Intern
Sunny Bright stores
03.2020 - 03.2021
University of Nigeria
Bachelor of Science from Mathematics
09.2015 - 01.2020
School For the Gifted
High School Diploma