Emmanuel Nduka
Owerri,Imo State
Summary
Results-oriented professional skilled in communication, problem solving, and active listening. Expertise in time management, data entry, and Microsoft Office applications, including Excel and Word. Proficient in live chat handling and omnichannel service approaches, with experience in Salesforce for order processing, contributing to improved customer service operations.
Overview
2
2
Languages
3
3
years of professional experience
Work history
Customer Service Executive
Divine Royal Seed
2022.02 - 2025.04
- As a Customer Service Executive at Divine Royal Seed, I was the first contact with clients, ensuring every interaction reflected our brand’s commitment to excellence. Over my three years in this role, I developed effective communication, problem-solving, and relationship management skills that consistently improved customer satisfaction.
- Acquired in-depth product knowledge through training and research, enhancing customer interactions with valuable information.
- Conducted customer surveys to gather feedback, informing service improvements and enhancing customer experience.
- Maintained clean and organised workspace, fostering an effective work environment for team collaboration.
Education
Foundational Tier - Basic General Education (Formative Academic Phase)
Goshen Clifford School
AmaigboIntermediate Tier - Senior Secondary Curriculum (Transition to Specialized Streams)
Xam Global Modern School
Higher Education Tier (Track 1) - Software Engineering
Federal University of Technology, Owerri (FUTO)
Owerri 2025.01 -
A-Levels - Accounting
MIVA open univeristy online
Abuja, FCT 2027.08 -
Skills
- Salesforce
- Data entry
- Order processing
- Live chat handling
- Omnichannel service approach
- Email correspondence expertise
- Communication skills
Microsoft excel
- Problem solving
- Active listening
- Quick thinking
- Time management
- Patience
- Public speaking
- Order processing
LANGUAGE
English language
Igbo language
Hobby
English language
Accomplishments
Best customer service exxecutive 2025 at Divine royal seed
Timeline
A-Levels - Accounting
MIVA open univeristy online
2027.08 -
Higher Education Tier (Track 1) - Software Engineering
Federal University of Technology, Owerri (FUTO)
2025.01 -
Customer Service Executive
Divine Royal Seed
2022.02 - 2025.04
Intermediate Tier - Senior Secondary Curriculum (Transition to Specialized Streams)
Xam Global Modern School
Foundational Tier - Basic General Education (Formative Academic Phase)
Goshen Clifford School