Craftwork and Hands work
EMMANUEL NDEFO
Cloud Support Engineer
Lagos Nigeria
Summary
CUSTOMER SUPPORT SPECIALIST (EMEA) SUMMARY
I trained employees who are switching from one technical product to another or from non-technical to technical. Deployment of cloud infrastructure by implementing different cloud computing service models (IaaS, PaaS and SaaS) to reproduce complex customer issues.
Experienced Customer support with over four years of experience in Cloud support Industry. Excellent reputation for resolving problems and improving customer satisfaction.
I intend to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
4
4
Certificates
1
1
Language
Work History
TECHNICAL SOLUTIONS ENGINEER L2
Tek Experts Nigeria
lagos
04.2018 - Current
- Supporting Technologies including Azure Files, Azure VM deployments with ARM templates, Azure Portal and Terraform, Azure Storage
- Cross support for customers using other Azure services; Azure Virtual Networks, App
- Services, Virtual Machines and advisory on Customer Billings and Subscriptions
- Ensure that each support request is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments
- Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems
- Troubleshoot and analyses Kubernetes and YAML manifest deployments
- Ability to learn multiple products across various technologies and software
- Resolve calls efficiently and effectively and support customers on various Microsoft cloud products
- Train employees who are switching from one technical product to another or from non-technical to technical
- Deployment of cloud infrastructure by implementing different cloud computing service models (IaaS, PaaS and SaaS) to reproduce complex customer issues
- Created Azure Automation Assets, Graphical runbook, PowerShell runbook that will automate specific tasks involved in administrative tasks that include Build, Design,
- Deploy of Azure environment
- Key Technologies: Azure DevOps, Kubernetes, Docker, Azure Files with AD and AADDS, ARM templates, Terraform, Azure Disk Encryption, Windows Server
Project Manager
Seamfix Nigeria Limited
lagos
07.2012 - 06.2016
- Managed the Deployment of the MTN and AIRTEL KYC Biocapture Project.
- The Verification of Kit compatibility with the Airtel KYC solution
- The Hardware Inventory Taking and Record Management
- The Preparation of Project Target and Guideline sheet
- Airtel /MTN KYC Solution Application testing and final verification before deployment on windows/ android kits
- The Deployment of the MTN KYC Solution on Windows kits and Android Kits across MTN shops in Nigeria.
Education
B.Eng - Metallurgical And MaterialsEngineering, Metallurgical AndMaterials Engineering
Nnamdi Azikiwe University
Awka, Anambra State. 02.2001 - 07.2007
Skills
Excellent interpersonal and Outstanding communication Skills
undefinedAdditional Information
- INTERESTS Hardware Design Social Interaction and Networking Automation Music Production
Certification
Microsoft Certified Trainer
Interests
Science and Research
New Tech in Automation
Timeline
Microsoft Certified Trainer
08-2022
Microsoft Certified: Azure Fundamentals
09-2020
Microsoft Certified: Azure Administrator Associate
04-2019
AZ-100 Microsoft Azure Infrastructure and Deployment
04-2019
TECHNICAL SOLUTIONS ENGINEER L2
Tek Experts Nigeria
04.2018 - Current
Project Manager
Seamfix Nigeria Limited
07.2012 - 06.2016
B.Eng - Metallurgical And MaterialsEngineering, Metallurgical AndMaterials Engineering
Nnamdi Azikiwe University
02.2001 - 07.2007
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