Emmanuel Joachim
Lagos
Summary
Dynamic sales professional with a proven track record at Excellent Ventures and Joacdental store, excelling in upselling and customer engagement. Recognized for exceeding sales goals and fostering strong customer relationships through excellent communication and problem-solving skills. Committed to delivering exceptional shopping experiences while maintaining store organization and promoting product knowledge.
Overview
4
4
years of professional experience
Work History
Sales Associate
Excellent Ventures
05.2023 - 09.2025
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Wrapped, boxed and weighed bakery department products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Assistant
Joacdental Store
04.2021 - 03.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Established rapport with customers using active listening and interpersonal skills.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Wrapped, boxed and weighed bakery department products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Augusta International School
Lagos07.2020
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Adapt to diverse groups
- Hospitality and accommodation
- Product guidance
- Excellent communication skills
- Problem-solving skills
- Negotiation tactics
- Exceeds sales goals
- Written and oral communication skills
- Teamwork and collaboration
- Listening skills
- POS system operation
- Sales goals attainment
- Multi-tasking strength
- Customer service
- Meeting deadlines
- Time management
- Sales expertise
- Friendly and outgoing
- Goal oriented
- Task prioritization
- Customer engagement
- Contact follow-up
Timeline
Sales Associate
Excellent Ventures
05.2023 - 09.2025
Sales Assistant
Joacdental Store
04.2021 - 03.2023
High School Diploma -
Augusta International School