EMMANUEL IFEANYI ANAKWE
GENERAL MANAGER
No. 20 Gbebisola Adenubi Street, Ago Palace Way
Summary
Driven and ambitious professional with a strong desire to excel in a challenging role that offers room for growth and advancement. Committed to contributing to the success of an organization by leveraging available opportunities and aligning them with the company's objectives. Seeks a merit-driven work environment that values dedication, hard work, and results. Aims to make a significant impact and play a vital role in achieving organizational goals.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
General Manager
WhiteBrown Business Hub
11.2021 - Current
- Developing and Implementing Strategic Plans: Formulating and executing the company's overall business strategy to achieve growth, profitability, and market share objectives.
- Identifying New Business Opportunities: Exploring and pursuing new avenues for revenue generation, including expanding services, targeting new customer segments, and exploring partnerships.
- Market Analysis: Monitoring and analyzing local and international financial markets, including foreign exchange trends and regulatory changes, to identify opportunities and challenges.
- Sourcing Funds: Developing strategies for sourcing local and foreign currencies effectively to meet client demands and optimize profitability.
- Building and Maintaining Relationships: Establishing and nurturing strong relationships with key stakeholders, including banks, regulatory bodies (especially the Central Bank of Nigeria - CBN), corporate clients, and other financial institutions.
- Overseeing Daily Operations: Managing all aspects of the day-to-day activities, ensuring efficient and effective processes for currency exchange, remittances, and other services.
- Ensuring Compliance: Maintaining strict adherence to all relevant laws, regulations, and guidelines set forth by the CBN and other regulatory bodies, including Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures.
- Risk Management: Identifying, assessing, and mitigating operational, financial, and compliance risks. Implementing and monitoring internal controls to safeguard the company's assets.
- Setting and Monitoring Performance Targets: Establishing key performance indicators (KPIs) for various operational aspects and monitoring performance against these targets.
- Managing Technology and Infrastructure: Overseeing the implementation and maintenance of necessary technology and infrastructure to support efficient operations.
- Ensuring Profitability: Taking responsibility for the overall profitability of the BDC, managing revenue streams, and controlling costs.
- Budgeting and Financial Planning: Developing and managing the company's budget and financial forecasts.
- Financial Reporting: Ensuring accurate and timely financial reporting to the board of directors and regulatory authorities.
- Managing Foreign Exchange Exposure: Monitoring and managing the company's exposure to fluctuations in exchange rates.
- Recruiting and Managing Staff: Overseeing the recruitment, training, and development of competent staff.
- Performance Management: Setting performance expectations, providing feedback, and conducting performance evaluations for team members.
- Creating a Positive Work Environment: Fostering a positive and productive work environment that encourages teamwork, collaboration, and high performance.
- Delegation and Empowerment: Effectively delegating responsibilities and empowering team members to achieve their goals.
- Ensuring Excellent Customer Service: Establishing and promoting a customer-centric culture that prioritizes excellent service delivery.
- Addressing Customer Issues: Handling and resolving complex customer complaints and issues effectively.
- Developing Customer Relationships: Building and maintaining strong relationships with key clients.
- Reporting to the Board of Directors: Providing regular reports on the company's performance, challenges, and opportunities to the board of directors.
- Liaising with Regulatory Authorities: Serving as the primary point of contact with the CBN and other regulatory bodies.
- Communicating with Stakeholders: Maintaining clear and effective communication with all relevant stakeholders.
Branch Manager
Union Bank Nigeria Plc
01.2014 - 08.2019
- Directed branch operations (customer service, HR, administration, sales) to align with organizational objectives, enhancing overall branch performance.
- Developed and implemented training programs to elevate staff skills and productivity.
- Formulated financial forecasts and business plans to guide achievement of financial and growth targets.
- Managed branch budget and allocated resources effectively to maintain financial health.
- Identified operational inefficiencies and implemented corrective actions to drive improvement and growth.
- Shared best practices and market insights with other branches and head office to enhance operational effectiveness.
- Addressed customer and employee satisfaction issues promptly to foster a positive environment and strong relationships.
- Ensured strict adherence to ethical standards and regulatory compliance, safeguarding the branch's integrity.
- Networked to build branch and bank presence, attracting new customers and strengthening community ties.
- Ensured compliance with cash movement control procedures to minimize risk and maintain accountability.
- Verified documentation and accounting entries for accurate financial reporting and transaction posting.
- Authorized payments within defined limits, balancing efficiency and risk mitigation.
- Monitored transaction turnaround times (TAT) to optimize service delivery and customer satisfaction.
- Oversaw vault administration to ensure adequate and secure cash management, protecting bank assets.
- Coordinated customer service officer activities to ensure adherence to policies and high-quality service delivery.
- Facilitated swift resolution of customer complaints to enhance trust and loyalty.
- Analyzed and mitigated risks while optimizing resource allocation across units to support objective achievement.
- Ensured efficient delivery of customer account management activities for improved client experiences.
- Monitored competitive markets and provided insightful reports on market penetration and trends.
Branch Service Head
Access Bank Nigeria Plc
03.2009 - 01.2014
- Enhanced customer satisfaction and significantly improved client retention through strategic initiatives.
- Ensured strict adherence to cash movement control procedures, maintaining operational integrity.
- Verified accurate documentation and accounting entries for cash movements, ensuring financial reporting transparency.
- Coordinated cashier activities and enforced bank policies to foster a compliant environment.
- Effectively resolved customer complaints and requests, promoting a positive banking experience.
- Authorized payments within stipulated limits, streamlining processes and improving efficiency.
- Oversaw accurate documentation and verification of cashier and vault transactions, minimizing errors and enhancing accountability.
- Monitored cashier till balances and managed fund allocation within insurance limits.
- Tracked cashier transaction turnaround times (TAT) to improve service delivery efficiency.
- Ensured efficient and secure vault administration, maintaining adequate cash levels within security protocols.
- Organized secure transfers of excess vault cash via interbank swaps.
- Coordinated customer service officer activities, ensuring compliance with bank policies and service standards.
- Facilitated timely resolution of customer complaints, enhancing trust and satisfaction.
- Managed efficient service delivery for key customer account activities, improving operational flow.
- Provided relevant customer information to other units and branches for informed decision-making.
- Optimized resource allocation within the unit to effectively meet objectives and maximize team potential.
Education
M.Sc. - Project Management
ESUT Business School
01.2015 - 01.2017
B.Sc. (Hons) - Botany
Nnamdi Azikiwe University
01.2002 - 01.2006
West African Senior School Certificate Examination - undefined
Festac Grammar School
Festac, Lagos 01.1996 - 01.2001
Skills
- Branch operations coordination
- Banking compliance expertise
- Strategic marketing planning
- Financial planning
- Channel performance optimization
- Client relationship management
- Statistical data analysis
- Strategic decision making
- Sales expertise
- Collaboration expertise
- Performance evaluation
- Project coordination
- Risk assessment
- Personnel management
- Strong report writing abilities
- Financial reconciliation
Certifications
- 2018, Workplace Effectiveness Training, LYD Consulting, Lagos, Lagos
- 2016, Advance Excel Training, Trusted Edge Consult LTD, Port Harcourt, Rivers
- 2009, Access Bank School of Banking Excellence, Access Bank, 90 & 92 Allen Avenue, Ikeja, Lagos
Accomplishments
- Operational Excellence (2014-2019, South South 3): Spearheaded the successful installation and activation of the first ATM within the branch. Subsequently trained all South South 3 staff on ATM balancing and reconciliation processes, and consistently managed the reconciliation of ATM GLs for numerous branches within the zone. Maintained a consistent "Satisfactory" audit rating for four consecutive years (2014-2019).
- Enhanced Customer Experience (2014-2019, South South 3): Drove a significant improvement in branch service quality, elevating the Mystery Shopping service rating to 89% by 2019. This focus on customer experience resulted in a substantial 30% increase in branch transaction volume by 2019.
- Improved ATM Performance (2014-2019, South South 3): Successfully increased ATM uptime to 85% by 2019, ensuring greater service availability for customers.
- Fraud Prevention (2014-2019, South South 3 & Feb 2018-Aug 2019, 45 IKWERRE ROAD): Maintained a robust operational environment with zero recorded fraud cases across multiple years and branch assignments.
- Profitability Turnaround (Dec 2015, South South 3): Successfully transitioned the branch from a loss-making entity to a profitable Branch.
- Sustained High Performance (Feb 2018-Aug 2019, 45 IKWERRE ROAD): Consistently achieved "Satisfactory" audit ratings and maintained a high Mystery Shopping service rating (currently 94.2%).
- Remittance Growth (Feb 2018-Aug 2019, 45 IKWERRE ROAD): Drove a significant 25% increase in branch remittances.
- Exceptional ATM Management (Feb 2018-Aug 2019, 45 IKWERRE ROAD): Consistently maintained ATM uptime above 93% with a high monthly transaction count exceeding 10,000.
- Expense Optimization (May 2019 onwards, 45 IKWERRE ROAD): Implemented effective cost management strategies, resulting in a 5-9% reduction in branch expenses.
- Efficient GL Management (Feb 2018-Aug 2019, 45 IKWERRE ROAD): Ensured efficient financial management with no instances of sticky GLs at the branch.
- Top Tier Performance (scorecard, 45 IKWERRE ROAD): Led the branch to achieve the #1 ranking within the South South 3 zone, a significant improvement from its previous bottom position.
Personal Information
Date of Birth: 17th September
Affiliations
The Chartered Institute of Bankers of Nigeria
References
On Request
Timeline
General Manager
WhiteBrown Business Hub
11.2021 - Current
M.Sc. - Project Management
ESUT Business School
01.2015 - 01.2017
Branch Manager
Union Bank Nigeria Plc
01.2014 - 08.2019
Branch Service Head
Access Bank Nigeria Plc
03.2009 - 01.2014
B.Sc. (Hons) - Botany
Nnamdi Azikiwe University
01.2002 - 01.2006
West African Senior School Certificate Examination - undefined
Festac Grammar School
01.1996 - 01.2001
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