EMMANUEL EYO

• Collaborated with IT team members to develop efficient solutions for complex networking challenges.
• Played integral role in successful completion of large-scale networking installations from inception through implementation stages.
• Efficiently managed multiple projects simultaneously while adhering to strict deadlines and budgets.
• Developed customized training materials for end-users to enhance their understanding of installed hardware and software systems.
• Optimized network security by implementing robust antivirus measures and updating firewalls regularly.
• Reduced system downtime by swiftly identifying and replacing faulty components.
• Enhanced network connectivity for users by troubleshooting and resolving connection problems.
• Increased network reliability by consistently monitoring system performance and proactively addressing potential issues before they escalated.
• Streamlined technical support processes through diligent monitoring of help desk ticketing system, prioritizing tasks based on urgency.
• Contributed to improvement of company's internal IT infrastructure through regular assessments, proposals for enhancements, and implementation of approved changes.
• Supported remote users experiencing technical difficulties through phone consultations or remote access tools as needed.
• Provided exceptional customer service to clients during on-site visits, addressing their concerns and explaining technical concepts clearly.
• Collaborated effectively with vendors to source necessary replacement parts at competitive prices, reducing overall repair costs for clients.
• Improved computer hardware performance by diagnosing and repairing issues promptly.

*Build Network Topology Architecture

* Install Network Radio Antenna that provide solution for Clear Voice call

* Install and setup network servers, Radios etc.

* Fix bios related Fault on Computer Motherboard

* Install Access Control and Automation Devices

*Repairs and Maintenance of Computers and other Electronics

*Install CCTV

*Train Beginners in ICT on Software, Hardware, Networking.

• Ensured optimal system functionality with timely updates of software and firmware.
• Established proactive maintenance schedules to minimize disruption to business operations due to hardware failures or network outages.
• Maintained comprehensive documentation for hardware repairs, upgrades, and inventory management.
• Designed computer hardware components and peripheral devices.

• Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
• Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
• Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
• Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
• Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
• Increased referral business by establishing strong rapport with existing clients, leading to positive word-of-mouth recommendations and expanded customer base.
• Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
• Collaborated with marketing teams to develop targeted promotional campaigns that drove customer interest and engagement.
• Contributed to positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Expanded company reach by establishing new connections with potential clients at industry events and conferences.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• Followed up with existing customers to provide additional support and address concerns.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

• Boosted company reputation through excellent driving record free from accidents or violations over extended period of time.
• Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
• Maintained accurate delivery records, ensuring all packages were accounted for and delivered to correct recipients.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
• Upheld high standards of cleanliness within vehicle interior/exterior appearance, providing professional image for company at all times.
• Increased productivity by assisting in loading/unloading vehicles when necessary, expediting delivery process.
• Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
• Contributed to environmental sustainability efforts by reducing idling time whenever possible.
• Reduced fuel consumption through strategic route planning and efficient driving techniques.
• Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

• Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
• Maintained accurate inventory records of all hardware assets throughout their lifecycle, facilitating appropriate replacement schedules when needed.
• Streamlined helpdesk processes by implementing ticket management systems for more effective issue tracking and resolution.
• Evaluated and recommended new technology upgrades to increase efficiency within organization.
• Optimized server configurations for improved reliability and uptime across organization.
• Successfully migrated company data during system upgrades without losing any critical information.
• Implemented data backup solutions to protect vital company information from potential loss.
• Managed network security measures, safeguarding sensitive company data from potential breaches.
• Assisted in developing user-friendly documentation to facilitate a smooth transition during software upgrades or migrations.
• Reduced response time significantly by providing exceptional remote support services for clients experiencing technical difficulties.

• Install all new computers and hardware.

• Install computer application, Troubleshoot, Maintain, Configure Hardware devices.

• Troubleshoot and Diagnose Software issues and Run Update Regularly.

• Train I.T Student on Repairs and Maintenance of Computers, Printers and Other Related I.T gadgets, Software Troubleshooting and Configuration/Installations.

• Install, Configure Network Switch, Hub, Routers, Lan, and Wan.

• Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
• Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
• Regularly monitored network infrastructure to identify potential bottlenecks or areas for improvement in maintaining stable connections.
• Performed routine maintenance on computer systems, ensuring optimal performance and extending life of equipment.
• Created customized reports on IT department's activities/results using data analysis tools that aided decision-making processes.
• Resolved technical issues for clients through remote support, increasing customer satisfaction.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Linked computers to network and peripheral equipment.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

• Maintained accurate records of customer transactions, resolving discrepancies promptly to ensure smooth financial operations.
• Streamlined daily operations for increased efficiency through effective time management and prioritization of tasks.
• Collaborated with management to develop strategies aimed at improving overall operational efficiency within café.
• Kept up-to-date on relevant software updates and hardware upgrades to provide informed support to customers as needed.
• Participated in regular staff meetings, contributing valuable insights and ideas for continuous improvement within cyber café.
• Enhanced customer satisfaction by providing efficient internet browsing assistance and troubleshooting technical issues.
• Maintained organized workspace, ensuring all equipment was properly stored and easily accessible when needed by customers or colleagues.
• Ensured safe and comfortable environment for patrons with regular cleaning and maintenance of computer stations.
• Implemented measures to maintain computer security, safeguarding both company assets and customer privacy during online activities.
• Provided training to new staff members, sharing best practices for maintaining high standards of performance within role.
• Adhered to all company policies, procedures, and regulations in order to maintain professional work environment at all times.
• Resolved customer complaints professionally, addressing any concerns promptly and seeking opportunities for improvement where necessary.