Participating in discussions and conferences
EMMANUEL REKPENE EKUMA
Retail And Logistics
15, Oseni Street, Off Alakuko Road, Alagbado
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2025
2025
years of professional experience
12
12
years of post-secondary education
Work History
Retail Lead
GS1 Nigeria
1 2022 - Current
- Project Team Lead for the implementation of Activate Grade for Global Location Number (GLN) issuance service for global location identification
- Industry Engagement Lead to drive the adoption of GS1 Standards and Solutions like Verified ny GS1, etc., for supplychain process optimisation.
- Team Lead for the implementation of Food Traceability in Nigeria
- Data Quality management and improvement
- Project team lead for the implementation and adoption of Global Data Synchronisation Network (GDSN), 2D QR Codes in the retail industry
- Boosted revenue by designing and implementing processes to recover age-long debts and other outstanding payments.
Retail Manager
Konga
6 2020 - 12.2021
- Boosted sales performance by implementing effective merchandising strategies and staff training programs.
- Set up and up and co-ordinated efforts and activities for new store openings.
- Provided regular feedback to staff on their performance, highlighting areas of strength while offering constructive criticism for areas needing improvement.
- Built a cohesive team environment by promoting collaboration among staff members across various departments within the store setting.
- Resolved escalated customer issues effectively, maintaining a professional demeanor while restoring client confidence in the business''s ability to meet their needs successfully.
- Coordinated special events such as promotional sales or charity drives that benefited both the community at large and the business''s reputation for social responsibility.
- Analyzed sales data to identify opportunities for growth, devising action plans accordingly to capitalize on these areas.
- Oversaw store renovations, ensuring minimal disruptions to daily operations while enhancing the overall shopping experience.
- Collaborated with marketing team to create targeted advertising campaigns, driving foot traffic and brand awareness in key demographics.
- Optimized floor layouts to enhance visual appeal and improve customer flow throughout the store space.
- Increased revenue by identifying and tracking damaged inventory for corrective action.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
Head of Logistics
Kxpress
06.2019 - 05.2020
- Negotiated favorable contracts with vendors, securing high-quality products at competitive prices while maintaining strong partnerships.
- Improved supply chain efficiency by implementing strategic planning and process optimization techniques.
- Increased on-time delivery rates by closely monitoring shipments and proactively addressing potential delays or issues.
- Optimized warehouse layout for maximum efficiency, reducing order processing times and improving customer satisfaction.
- Reduced transportation costs for the company by streamlining logistics operations and negotiating with carriers.
- Collaborated with cross-functional teams to integrate logistics processes into overall business operations.
- Ensured compliance with industry regulations and safety standards through ongoing staff training and process improvements.
- Played an integral role in the successful launch of new product lines by coordinating logistics efforts, ensuring timely and cost-effective delivery to market.
- Improved last-mile delivery timelines by up to 24 hours.
- Managed team of 199 staff across Kxpress locations nationwide with over 150 assets.
Head, Retail Operations
Konga Express
05.2018 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Effectively opened 6 new brick-and-mortar store locations.
- Managed and trained staff in various departments for the effective discharge of duties.
- Effectively managed all escalated customer after-sales issues.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
Regional Sales Manager
Yudala Limited
01.2018 - 05.2018
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of 151 regional sales representatives and consistently achieved high sales targets.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
- Implemented systems and procedures to increase sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Retail Business and Services Manager
Micro Station Limited
11.2014 - 03.2016
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Assisted in talent acquisition efforts for the service department, identifying top candidates with relevant skills and experience needed to support organizational growth initiatives.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
- Played a crucial role in the company''s expansion efforts by identifying potential markets for new services offerings based on industry trends and competitor analysis.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed staff training and onboarding for effective integration into the system.
- Created additional wealth of about N60m
General Manager
Point Technologies Limited
12.2010 - 12.2014
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Successfully transformed Pointek from being a major wholesale outlet to also being a major retail company with 5 standard retail outlets within two and a half years.
- Created additional wealth of over N84m in 1 year for Pointek.
- Set up all Admin, HR, and Retail Procedures for Pointek.
- Created and successfully migrated the business from a wholesale/B2B to also becoming a recognized retail giant.
General Manager
Slot Systems Limited
01.2007 - 01.2010
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Head: Accounts & Admin
Slot Systems Limited
04.2005 - 01.2007
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts and inventory, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Managed vendor contracts and relationships, ensuring high-quality services and timely delivery of office and stock supplies.
Relationship Manager
NNB Int’l Bank Plc
08.2000 - 01.2003
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Education
PGD -
Lagos State University
Lagos, Nigeria 04.2001 -
Higher National Diploma (HND) - Accountancy
The Polytechnic, Calabar (Now Uni-Cross)
Calabar, Cross River 01.1993 - 01.1999
Senior School Certificate Examination (S.S.C.E) -
Federal Government College, Ogbomoso
Ogbomoso, Oyo State, Nigeria 01.1986 - 01.1992
Certificate - Supply Chain Management And Capacity Planning
Alison
UK 01.2023 - 02.2023
Certificate - ISO 9001: 2015 Implementation And Internal Auditor's Course
LENORA Consults
Lagos, Nigeria 08.2021 - 09.2021
Certificate - Operations Strategy And Planning
Metropolitan School of Business And Management
UK 06.2021 - 06.2021
Certificate - Retail Management: Retail Technology And Security
Alison
UK 10.2021 - 10.2021
Professional Certificate - Health Business
Harvard Associates
Lagos, Nigeria 06.2010 - 06.2010
Certificate - Financial Accounting For Managers
Fate Foundation
Lagos, Nigeria 05.2009 - 05.2009
Certificate - Advance Selling And Marketing
Tycoons Consults
Lagos, Nigeria 03.2008 - 03.2008
Certificate - Customer Service Excellence
Hephzibar And Dighne
Lagos, Nigeria 06.2006 - 07.2006
Certificate - Business Programme
Credit Culture Consults
Lagos, Nigeria 03.2003 - 04.2003
Skills
Store operations
Personal Information
- Place of Birth: Lagos
- Gender: Male
- Nationality: Nigerian
- Marital Status: Married
Interests
Writing stories
Critical analysis/ brainstorming
Camping and sightseeing
Community development activities
Family time with wife and children
Timeline
Certificate - Supply Chain Management And Capacity Planning
Alison
01.2023 - 02.2023
Certificate - Retail Management: Retail Technology And Security
Alison
10.2021 - 10.2021
Certificate - ISO 9001: 2015 Implementation And Internal Auditor's Course
LENORA Consults
08.2021 - 09.2021
Certificate - Operations Strategy And Planning
Metropolitan School of Business And Management
06.2021 - 06.2021
Head of Logistics
Kxpress
06.2019 - 05.2020
Head, Retail Operations
Konga Express
05.2018 - 05.2019
Regional Sales Manager
Yudala Limited
01.2018 - 05.2018
Retail Business and Services Manager
Micro Station Limited
11.2014 - 03.2016
General Manager
Point Technologies Limited
12.2010 - 12.2014
Professional Certificate - Health Business
Harvard Associates
06.2010 - 06.2010
Certificate - Financial Accounting For Managers
Fate Foundation
05.2009 - 05.2009
Certificate - Advance Selling And Marketing
Tycoons Consults
03.2008 - 03.2008
General Manager
Slot Systems Limited
01.2007 - 01.2010
Certificate - Customer Service Excellence
Hephzibar And Dighne
06.2006 - 07.2006
Head: Accounts & Admin
Slot Systems Limited
04.2005 - 01.2007
Certificate - Business Programme
Credit Culture Consults
03.2003 - 04.2003
PGD -
Lagos State University
04.2001 -
Relationship Manager
NNB Int’l Bank Plc
08.2000 - 01.2003
Higher National Diploma (HND) - Accountancy
The Polytechnic, Calabar (Now Uni-Cross)
01.1993 - 01.1999
Senior School Certificate Examination (S.S.C.E) -
Federal Government College, Ogbomoso
01.1986 - 01.1992
Retail Lead
GS1 Nigeria
1 2022 - Current
Retail Manager
Konga
6 2020 - 12.2021
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