Emmanuel Edeth
Warri,Delta State Nigeria
Summary
Dynamic sales and operations leader with proven success at K-Gadgets Store, enhancing customer engagement and driving sales strategies. Expert in inventory management and effective communication, consistently improving team performance. Recognized for streamlining processes and boosting service quality, achieving a 20% increase in customer satisfaction. Skilled in problem solving and staff training.
Results-driven Sales Supervisor known for high productivity and efficient task completion. Specialize in customer relationship management, strategic sales planning, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and enhance team performance.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Sales Supervisor
K-Gadgets Store
Warri
10.2023 - 04.2025
- Supervised daily sales activities and ensured team compliance with store policies.
- Trained new staff on sales techniques and customer service standards.
- Managed inventory levels and coordinated product restocking efforts.
- Facilitated team meetings to discuss sales strategies and performance updates.
- Monitored sales floor operations to enhance customer experience and satisfaction.
Customer Service Representative
GT Bank Nigeria Plc
Abraka
05.2019 - 02.2020
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer accounts accurately.
- Collaborated with team members to enhance service quality.
- Educated customers on product features and benefits effectively.
- Provided feedback to improve processes and customer satisfaction initiatives.
Operation Supervisor
Cloud Vista Restaurant And Lounge
Asaba
09.2020 - 2023Apr
- Streamlined daily operations to enhance restaurant efficiency and service quality.
- Managed inventory levels to ensure optimal stock for menu items and supplies.
- Supervised staff training programs to improve team performance and customer service.
- Coordinated scheduling to align workforce with peak dining hours and events.
- Resolved customer concerns promptly to maintain positive dining experiences for guests.
Education
Bachelor of Science - Education And Biology
Delta State University
Abraka, Nigeria 03.2020 - 10.2024
Certified Computer Operator - Computer And Information Sciences
Delta State Vocational Institute
Agbarho, Nigeria 09.2017 - 01.2018
Skills
- Sales strategy
- Customer engagement
- Inventory management
- Staff training
- Team collaboration
- Effective communication
- Problem solving
Languages
English
First Language
Timeline
Sales Supervisor
K-Gadgets Store
10.2023 - 04.2025
Operation Supervisor
Cloud Vista Restaurant And Lounge
09.2020 - 2023Apr
Bachelor of Science - Education And Biology
Delta State University
03.2020 - 10.2024
Customer Service Representative
GT Bank Nigeria Plc
05.2019 - 02.2020
Certified Computer Operator - Computer And Information Sciences
Delta State Vocational Institute
09.2017 - 01.2018