Summary
Overview
Work History
Education
Skills
Certification
Industry Knowledge
Accomplishments
Languages
Websites
Timeline
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EMMANUEL EBIPA THOMPSON

Retail Banker, Data Analyst, Agricultural Economist
Ikotun,Lagos state

Summary

I am highly motivated and Results-Driven Retail Banker, in providing outstanding customer service, managing financial transactions, and promoting banking products, seeking a challenging position in a reputable institution to utilize my skills and contribute to her growth and success of the Organization. I am also an astute data analyst skilled in managing web KPIs and SQL databases. Driven to support business operations with superior business acumen, keen analytical skills and precise reporting. Detailed Data Analyst Intern well-versed in various statistical methods such as descriptive and influential statistics. Independent and versatile individual skillful in identifying data issues and monitoring existing metrics. Offering years of experience collecting data, establishing facts and drawing valid conclusions. Proficient in Software paired with first-rate report writing abilities.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
6
6
Certifications

Work History

Relationship Manager

First Bank of Nigeria
Lagos Island, Lagos
06.2023 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Implemented CRM best practices, improving data accuracy and usability for client management.
  • Conducted regular review meetings with clients, ensuring their investment portfolios were on target to meet their objectives.
  • Developed strategic plans for day-to-day financial operations.
  • Created financial dashboards to provide insights into key performance indicators.

Sales Advisor

Renmoney MFB Limited
Ikoyi, Lagos
05.2023 - 03.2024
  • Facilitated resolution of administration/service issues relating to claims, billing, and enrollment
  • Engaged broker and group in building successful business relationships
  • Answered, closed, and processed inbound sales calls
  • Reviewed and explained invoices, service and equipment features, and account balance
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Responded to in-person and telephone requests for information about company offerings.

Sales Agent

Dangote Cement Group
Yenagoa, Bayelsa State
01.2020 - 01.2023
  • Locating potential customers in the neighborhood
  • Making suitable arrangements for supplies to customers
  • Attending to customers' needs and demand
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Assisted call-in customers with questions and orders.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.

Education

Bachelors Degree - Agricultural Economics

University of Port Harcourt
Choba, Rivers
01.2014 - 04.2019

Skills

Effective Time management

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Certification

Certificate Project Management Course obtained at Digital Regenesys

Industry Knowledge

  • Data Analytics
  • Relationship manager
  • Sales Advisor
  • Data Science
  • Agricultural Economics

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Grew cash inflow to about 800 million
  • Reduced dormant and inactive to about 7%

Languages

English
Intermediate (B1)

Timeline

Relationship Manager

First Bank of Nigeria
06.2023 - Current

Sales Advisor

Renmoney MFB Limited
05.2023 - 03.2024

Sales Agent

Dangote Cement Group
01.2020 - 01.2023

Bachelors Degree - Agricultural Economics

University of Port Harcourt
01.2014 - 04.2019

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EMMANUEL EBIPA THOMPSONRetail Banker, Data Analyst, Agricultural Economist