Emmanuel Daddy Okon
Medical Billing Officer
Abuja,Federal Capital Territory
Summary
With a proven track record at NISA Premier Hospital & Maternity, I excel in analytical and organizational tasks, enhancing operational efficiency by over 30%. My adeptness in Microsoft Office and strong interpersonal skills have consistently improved client satisfaction and streamlined billing processes, showcasing my innovative approach to medical billing and customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Biller
NISA Premier Hospital & Maternity
Jabi
08.2024 - Current
- Perform posting charges
- Perform completion of claims to payers
- Conduct duties in a professional and timely fashion
- Submit billing data to the appropriate insurance providers
- Process claims
- Resolve denial instances
- Achieve maximum reimbursement for services provided
- Deploy, maintain and report on various programs
- Do Medicare reviews
- Do Medical reviews
- Conduct audits
Call Center Representative/Health Service
Prohealth HMO Limited
Central Business District
05.2021 - Current
- Obtain client information by answering telephone calls, responding to emails and SMS, interviewing clients and verifying client information on the database
- Determine eligibility by comparing client information with requirements
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied clients, offering patient assistance and support
- Call clients to inform them about the company’s new products or services
- Guide clients through troubleshooting, navigating the company site or using the products and services
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
- Maintain and improve quality results by adhering to standard best practices and recommending improvements
- Update job knowledge by studying new product description
- Participating in educational opportunities
Medical Billing & Debt Recovery Officer
The Limi Hospital & Maternity
Central Business District
02.2024 - 07.2024
- Perform posting charges
- Perform completion of claims to payers
- Conduct duties in a professional and timely fashion
- Submit billing data to the appropriate insurance providers
- Process claims
- Resolve denial instances
- Achieve maximum reimbursement for services provided
- Deploy, maintain and report on various programs
- Do Medicare reviews
- Do Medi-Cal reviews
- Conduct audits
- Generate revenue by making payment arrangements, collecting accounts and monitoring and pursuing delinquent accounts
- Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments and following up with patients when payment lapses occur
- Maintain Medicare bad-debt cost report
- Secure outstanding balance payments for care of employees
Medical Claims Officer
ProHealth HMO Limited
Central Business District
10.2022 - 03.2023
- Analyzing and processing of NHIS fee-for-service claims
- Checking enrollee status and approval
- Vetting bills according to NHIS tariff
- Noting discrepancies on the bills and writing or return of claims to affected provider
- Attachment of bill analysis to paid claims
- Filing of all paid claims
- Assisting in processing NHIS capitation
- NHIS registration of enrollees
- Visitation of NHIS providers / parastatal
- Giving of approvals to secondary providers for NHIS enrollees
- Payment of NHIS provider’s capitation to banks
- Notification through correspondences and calls to NHIS providers on payment of capitation to their bank account
- Filing acknowledgement copies/receipts of capitation
- Attending to calls on NHIS enrollee providers
- Assisting in enrollee enlightenment on the operation of NHIS
- Other duties as assigned
Secretary/Claims Officer
Ronsberger Nigeria Limited
Garki 2
05.2017 - 01.2020
- Company Overview: a Health Maintenance Organization (HMO)
- Customer relationship management
- Responding to emails
- Receiving mails and claims
- Registration of medical bills/claims
- Claims management
- Preparing quality assurance/hospital visitation report
- Patient’s referral to healthcare providers
- Record keeping/management
- Managed data spread sheet of claims
- Preparing encounter report to NHIS
- Meeting schedule/minutes taking
- Resolving customer’s complaints
- Maintained a filling system
- Working with the call center for code issuance
- Typing correspondences
- Manage department’s petty cash account
- A Health Maintenance Organization (HMO)
Program Assistant
Fatherless and Motherless Children Aid Organization- FACADO
New Karu
01.2013 - 02.2014
- Company Overview: Non-Governmental Organization
- Provide the front office and administrative staff with support (e.g
- Filing, emailing, and data entry)
- Relay client concerns to the appropriate senior staff
- Review and submit documents to physicians, care staff, family members and other interested parties
- Schedule and organize appointments with prospective residents and their families
- Meet with residents to discuss concerns or questions, then relay those issues to the appropriate staff member
- Maintain filling system
- Help clients fill out paperwork and attend to correspondence
- Maintain inventory of office and care giving supplies
- Update computer and hard copy file systems on a weekly or monthly basis
- Attend conferences, meetings and write detailed report
- Non-Governmental Organization
Industrial Training
PATABIS Nigeria Limited
Mpape
06.2011 - 12.2011
- Microsoft office tools
- Installation of hardware components
- Installation of software packages
Installation Officer
Cool Cover Nigeria Limited
Wuse 2
01.2008 - 01.2009
- Installation of Cantilevers shade port, car ports, swimming pool
- Installation of Umbrellas for sit-out
- Maintenance
Education
Exemption Certificate -
NYSC
Abuja11.2016
Bachelor of Science - Computer Science
Madonna University Okija
Okija, Anambra State08.2015
WAEC and NECO -
Command Day Secondary School
Ojo, Lagos06.2001
First School Leaving Certificate -
Central Bank of Nigeria Primary School
Lagos03.1995
Skills
- Analytical
- Organizational
- Quantitative capabilities
- Communication
- Interpersonal skills
- Creative
- Innovative skills
- IT skills
- Microsoft Office suite
- Typing
- Verbal Communication
References
To be provided on request.
Extracurricular Activities
Lawn-Tennis at Madonna University Okija Scrabble
Hobbies and Interests
- Lawn-Tennis
- Travelling
- Scrabble
- Cooking
Training
- Stakeholders Relationship Management, 11/01/20
- Institute for Health Insurance & Managed Care of Nigeria (IHIMN), 04/01/21
Languages
- English Language, Very good command
- Ibibio Language, Highly proficient
- Yoruba Language, Very good command
Courses Trainings
- Health Insurance Basics for Healthcare Professionals, 06/01/17 - 06/30/17
- Microsoft Excel and Outlook 2016 Certificate, 10/01/17 - 10/31/17
- Healthcare Marketing in Health Insurance, 07/01/18 - 07/31/18
- Work/office Etiquette, 10/01/18 - 10/31/18
- Leadership and Influence, 10/01/18 - 10/31/18
- Value Driven Call Center Management, 06/01/21 - 06/30/21
Certification
- Health Insurance Basics for Healthcare Professionals- June 2017 — June 2017
- Microsoft Excel and Outlook 2016 Certificate- October 2017 — October 2017
- Healthcare Marketing in Health Insurance- July 2018 — July 2018
- Work/office Etiquette- October 2018 — October 2018
- Leadership and Influence- October 2018 — October 2018
- Value Driven Call Center Management- June 2021 — June 2021
- Data Analysis- May 2022
- Disaster Risk Reduction- April 2023
- Emergency & Disaster Response-April 2023
- Monitoring & Evaluation- April 2023
- Data Analysis- May 2024
- Work Place Ethics- Organizational Training- January 2025
- Health, Safety & Environment- January 2025
- Health/Patient Safety awareness Training Programme- February 2025
Languages
Ibibio
First Language
English
Advanced (C1)
C1
Accomplishments
Stakeholders Relationship Management- November 2020
Institute for Health Insurance & Managed Care of Nigeria (IHIMN) April 2021
Affiliations
Lawn- Tennis (Very Good)
References
References available upon request.
Timeline
Medical Biller
NISA Premier Hospital & Maternity
08.2024 - Current
Medical Billing & Debt Recovery Officer
The Limi Hospital & Maternity
02.2024 - 07.2024
Medical Claims Officer
ProHealth HMO Limited
10.2022 - 03.2023
Call Center Representative/Health Service
Prohealth HMO Limited
05.2021 - Current
Secretary/Claims Officer
Ronsberger Nigeria Limited
05.2017 - 01.2020
Program Assistant
Fatherless and Motherless Children Aid Organization- FACADO
01.2013 - 02.2014
Industrial Training
PATABIS Nigeria Limited
06.2011 - 12.2011
Installation Officer
Cool Cover Nigeria Limited
01.2008 - 01.2009
Exemption Certificate -
NYSC
Bachelor of Science - Computer Science
Madonna University Okija
WAEC and NECO -
Command Day Secondary School
First School Leaving Certificate -
Central Bank of Nigeria Primary School
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Cybersecurity, Data Analysis
Software
Data Management- Proficiency with ICD and CPT
Time Management
Additional Information
I am a dedicated and detail-oriented professional with a strong background in healthcare administration, medical billing, and customer service. With over a decade of experience, I have developed a solid foundation in managing complex tasks, optimizing operational efficiency, and ensuring compliance with industry standards.
I am passionate about continuous learning and professional growth, as evidenced by my participation in industry conferences and training programs. My hobbies include playing lawn tennis, traveling, and engaging in strategic games like Scrabble, which reflect my competitive spirit and analytical mindset.
I am eager to contribute my skills and experience to a dynamic organization that values innovation and excellence. Let's connect to explore opportunities for collaboration and growth.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Lawn Tennis and Scrabble
I play Lawn-Tennis and scrabble professionally which showcase my competitive abilities and analytical mindset
Portfolio
Medical Insurance Claims
Medical Insurance Claims
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