EMMANUEL CHIMUANYA
Customer Service Specialist & Representative
Nnewi,Anambra
Summary
Dedicated customer service representative with 1+ years of experience in administrative support across various settings. Skilled in scheduling, data entry, CRM management, email handling, and client records management. Achievements include enhancing customer service processes and improving data accuracy, contributing to overall business success.
Overview
2
2
Languages
1
1
Certification
1
1
year of professional experience
Work History
Administrative Assistant / Customer Support Specialist
Cutix Cable PLC
11.2024 - 03.2026
- Responded to a high volume of client inquiries via email and chat.
- Resolved customer concerns efficiently and professionally.
- Managed business inboxes and organized documentation.
- Coordinated scheduling, meetings, and administrative operations.
- Executed accurate Data Entry and Client Records Management using CRM software.
Education
High School Diploma - undefined
Nnewi High School
Nnewi, Anambra State, Nigeria09-2019
Skills
Administrative tasks and scheduling expertise
Documentation management and travel logistics
CRM systems proficiency with Google Workspace
Client services excellence in remote settings
Project oversight with multitasking abilities
Communication clarity with problem-solving focus
Customer service delivery with retention emphasis
Complaint resolution methods with handling skills
Relationship building with clients for engagement
Reporting accuracy with data collection
References
David, Ifezulike, Chief Executive Officer, Cutix Cable PLC
Certification
AFRIMENT
Timeline
AFRIMENT
12-2024
Administrative Assistant / Customer Support Specialist
Cutix Cable PLC
11.2024 - 03.2026
High School Diploma - undefined
Nnewi High School