EMMANUEL AMEH
Banker
Zaria
Summary
Dynamic Relationship Manager with proven success at LAPO Microfinance Bank, excelling in client engagement and portfolio growth. Expert in building trust and delivering tailored financial solutions, resulting in high client satisfaction. Skilled in issue resolution and product knowledge, driving business expansion through strategic relationship management and effective communication.
Overview
4
4
years of professional experience
Work History
Relationship Manager
LAPO Microfinance Bank
06.2022 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
- Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
- Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
- Conducted in-depth market research to identify new business opportunities and potential areas for expansion.
- Discussed financial options with clients and provided informed suggestions.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Met with members to understand goals and recommend solutions to fit specific needs.
Education
HND in Electrical Electronics Engineering - Power And Machine
Kaduna Polytechnic Kaduna
Kaduna 01-2018
Skills
Relationship building
Customer relationships
Relationship management
Customer service
Relationship building and management
Client engagement
Service support
Issue resolution
Customer portfolio management
Product recommendations
Portfolio growth
Team leadership
Time management
Loans
Product knowledge
Policy management
Written and verbal communication
Client relationships
Risk management
Overcoming objections
Timeline
Relationship Manager
LAPO Microfinance Bank
06.2022 - Current
HND in Electrical Electronics Engineering - Power And Machine
Kaduna Polytechnic Kaduna