Assessed and tracked team and personal KPIs and strived to meet set targets.
Improved efficiency of cash collection activities and reduced bad debt exposure.
Educated clients on loan products available to facilitate decision-making, describing complex terms in easy-to-understand language.
Controlled credit risk by analyzing portfolio and identifying potential issues impacting client security.
Documented client applications for personal, business and mortgage loans.
Completed documentation for lines of credit and loans on behalf of customers.
Analyzed financial statements to identify client viability and risk.
Did 700% Budget achievement in one financial year
Operation Manager
Kilos Engineering And Management Ltd
Owerri, Nigeria
03.2018 - Current
Oversaw equipment availability and maintenance to guarantee optimal operations.
Reviewed safety programme, reducing workplace accidents by 80%.
Minimised discrepancies by effectively training employees on best practices, policies and procedures.
Coordinated hiring, recruitment and training strategies to build successful administrative team.
Organised financial and operational data to help with yearly budgeting and planning.
Reduced costs and improved operations by analysing processes and customer feedback.
Created digital file classification system for company-wide use.
Supervised 21 subcontractors to ensure operational standards, contributing to 70% productivity increase in 5.
Streamlined processes to improve and optimise office operations.
Drafted procedural statements and guidelines for company-wide use.
Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
Maintained smooth-running business operations by delegating priorities to staff abilities.
Relationship Manager
First Bank Of Nigeria Ltd
Owerri, Nigeria
03.2010 - 08.2021
Kept clear, detailed customer records to maximise future sales opportunities.
Managed 70 Commercial customers
Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
Followed up with customers to build long-lasting relationships and boost business opportunities.
Managed cash deposits and withdrawals, conducting daily cash counts.
Maintained compliance with internal controls and UK banking regulations.
Processed numerous payments with exceptional accuracy, resulting in satisfied customers and accurate finances.
Accepted payments on bank loans and updated accounts with changing balances.
Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
Processed cash deposits and withdrawals for customers.
Timeline
Head, Commercial Banking
United Bank For Africa
03.2022 - Current
Operation Manager
Kilos Engineering And Management Ltd
03.2018 - Current
MSc. Engineering Management
Enugu State University of Science And Technology
11.2014 - 12.2016
Relationship Manager
First Bank Of Nigeria Ltd
03.2010 - 08.2021
B. Eng Agricultural Engineering
Federal University of Technology Owerri
10.1999 - 10.2004
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Skills
Multitasking
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Education
MSc. Engineering Management
Enugu State University of Science And Technology
Enugu, Nigeria
11.2014 - 12.2016
B. Eng Agricultural Engineering
Federal University of Technology Owerri
Imo State, Nigeria
10.1999 - 10.2004
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