EMMACYNTHIA ANULIKA EBURUCHE
Abuja
Summary
Dynamic Customer Service Representative with a proven track record at Transkredit Finance Company Limited, excelling in customer satisfaction and process improvement. Adept at data analysis and conflict resolution, I implemented innovative strategies that enhanced service efficiency and maximized revenue, consistently exceeding service goals while fostering strong team collaboration.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Transkredit Finance Company Limited
Abuja
10.2023 - 01.2025
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Prevented key account losses by researching discrepancies and correcting problems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Implemented innovative methods for streamlining the customer service process.
- Updated databases with new and modified customer data.
- Identified opportunities for upselling additional products or services based on customer needs.
- Monitored customer satisfaction levels through surveys and feedback forms.
Research Assistant (NYSC)
Nigerian Army Resource center
Asokoro
03.2022 - 02.2023
- Conducted data analysis to assess project performance and recommend improvements.
- Facilitated communication between cross-functional teams to align objectives and resolve challenges.
- Developed and maintained project documentation to ensure compliance with organizational standards.
- Supported risk assessment and mitigation efforts to minimize disruptions in project timelines.
- Assisted in resource allocation and workload management to enhance team productivity.
- Collaborated with project managers to track progress, ensuring seamless execution of multiple concurrent projects.
- Prepared and refined presentation materials for key meetings and strategic reviews.
Education
Bachelor of Arts - History and International Relations
Veritas University
Bwari, Abuja07.2021
West African Examination council -
Holy Rosary Girls' College
Gwagwalada, Abuja07.2017
First School leaving Certificate -
Eucharistic heart of Jesus model school
Kubwa, Abuja07.2011
Skills
- Communication
- Research
- Detail-oriented
- Public relations
- Human relationships management
- Customer service
- Team collaboration
- Product knowledge
- Adaptability and flexibility
- CRM software
- Product upselling
- Data analysis
- Conflict resolution
- Communication skills
- Customer feedback
- Process improvement
- Time management
- Organizational skills
- Attention to detail
- Problem solving
References
- Brig.Gen Micheal, Nigerian Army Resource Center, +2348066462698
- Amb. Amos Oluwole Idowu, Ministry Of Foreign Affairs, +2347060608248
- Obehi Okoye, Transkredit Finance Company Limited, +2348034753458
Personal Information
- Date of Birth: 12/05/00
- Nationality: Nigerian
References
References available upon request.
Timeline
Customer Service Representative
Transkredit Finance Company Limited
10.2023 - 01.2025
Research Assistant (NYSC)
Nigerian Army Resource center
03.2022 - 02.2023
Bachelor of Arts - History and International Relations
Veritas University
West African Examination council -
Holy Rosary Girls' College
First School leaving Certificate -
Eucharistic heart of Jesus model school
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