IYANUOLUWA ALUKO
Lagos,ENG
Summary
Dynamic Virtual Assistant with proven expertise at AWA Realties in optimizing executive calendar management and enhancing project delivery. Skilled in task tracking and communication, I achieved a 20% improvement in project punctuality while fostering client relationships through exceptional customer service. Committed to driving efficiency and productivity in fast-paced environments.
Overview
4
4
years of professional experience
Work History
EXECUTIVE VIRTUAL ASSISTANT
Bygge Business
United States
10.2024 - Current
- Designed and implemented an optimized calendar management system, reducing scheduling conflicts by 30%, and improving overall coordination.
- Supported enhanced team communication and project-tracking processes, leading to measurable improvements in workflow efficiency and productivity.
- Introduced effective task prioritization methods, enabling the team to consistently meet tight deadlines without compromising quality.
- Coordinated cross-functional meetings and follow-ups, ensuring alignment across departments, and accelerating decision-making processes.
- Developed internal documentation templates and workflows, reducing administrative turnaround time, and standardizing key operational processes.
Administrative Assistant | Customer Support
PEARL OPTIMAL GADGETS
08.2021 - Current
- Streamlined administrative workflows, cutting time spent on routine tasks by 30%, and significantly improving overall office productivity.
- Managed executive and team schedules, decreasing missed appointments by 25%, and enhancing time management practices by 20%.
- Handled over 200 emails daily, consistently maintaining a 2-hour response window, and achieving a 95% client satisfaction rating.
- Maintained up-to-date and accurate databases for clients, vendors, and financial records, improving data accuracy by 40%, and retrieval efficiency by 35%.
- Coordinated and monitored project timelines, achieving a 98% on-time completion rate, and boosting overall team efficiency by 20%.
- Responded promptly to customer inquiries and orders, ensuring consistent service quality, and fostering positive client relationships.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Virtual Assistant
AWA Realties
04.2023 - 04.2024
- Optimized executive calendar management, minimizing scheduling conflicts by 25% through strategic planning and effective use of scheduling tools such as Calendly.
- Directed cross-functional project coordination, managing timelines and deliverables across five key initiatives, which led to a 20% improvement in project delivery punctuality.
- Oversaw social media operations, posting user-generated content across four platforms and boosting follower growth by 30% and engagement by 20% within a year through thoughtful scheduling and active community interaction.
- Delivered high-level administrative support to senior leadership, managing 100+ daily communications and accelerating response rates by 40% through streamlined email and task organization.
- Enhanced internal communication and workflow efficiency by implementing a centralized task-tracking system, reducing team miscommunications and follow-up time by 35%.
Education
Bachelor's of Science (B.Sc) - Political Science
University of Ilorin
Ilorin01.2022
Skills
- Organizational Skills
- Calendly management
- Email Management
- Time Management
- Attention to Detail
- Communication Skills
- Problem-Solving
- Customer Service
- Adaptability
- Calendar management
- Task tracking
- Project coordination
Timeline
EXECUTIVE VIRTUAL ASSISTANT
Bygge Business
10.2024 - Current
Virtual Assistant
AWA Realties
04.2023 - 04.2024
Administrative Assistant | Customer Support
PEARL OPTIMAL GADGETS
08.2021 - Current
Bachelor's of Science (B.Sc) - Political Science
University of Ilorin
Personal Information
- Date of Birth: 12/05/00
- Nationality: Nigerian
References
References available upon request.
Certifications And Courses
- ALX AFRICA, Virtual Assistant Skill, 2024
- MALHUB, Product Management Skill, 2023
- ALISON, Effective Business Communication Skills, 2023
References
References available upon request.
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