EMERALD CHIOMA OKPARA
Benin City,Edo
Summary
I am a motivated and results-driven professional based in Nigeria with experience in customer interaction, relationship building, and sales support. My background includes working closely with clients, understanding their needs, and presenting solutions that create value for both the customer and the organization.
I have developed strong communication, persuasion, and time-management skills, which allow me to effectively engage prospects, build trust, and contribute to business growth. I am highly adaptable, eager to learn, and passionate about helping companies expand their customer base while delivering excellent customer experiences.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
CEO
Baddies Hairplug
Benin City, Edo
03.2024 - 04.2026
Enhanced customer experience by effectively resolving complaints, recommending tailored solutions to meet client needs, and leveraging upselling strategies to boost revenue and customer retention.
Customer attendant/Sales Rep
Ini's Beauty Spa
Benin City, Edo
09.2020 - 07.2022
- Improved customer satisfaction by efficiently handling queries and complaints.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
Hairstylist / Client Service Specialist
BNS Saloon
Benin City, Edo
08.2018 - 03.2020
• Delivered personalized services with strong focus on customer satisfaction
• Built long-term client relationships leading to repeat business
• Identified customer needs and recommended suitable services
• Demonstrated strong sales and persuasion skills in daily interactions
• Managed appointments efficiently and maintained professional service standards
Education
Bachelor of Science - Education in Accounting
University of Imo
Nigeria 11.2019 - 12.2023
Skills
Strong communication and interpersonal skills
Ability to persuade and influence clients
Excellent customer relationship management
Confidence in verbal communication and public speaking
Strong ability to present and sell ideas effectively
High energy and persuasive approach
Professional, reliable, and adaptable
Strong organizational and time management skills
Effective problem-solving ability
Affiliations
- Reading personal development materials, horse riding, and swimming, activities that encourage discipline, focus, and personal growth.
Languages
English
Personal Information
Certification
Professional Hairstyling Certification
• Training in hair care, styling, and customer service
• Developed discipline, professionalism, and attention to detail
Languages
2
Timeline
CEO
Baddies Hairplug
03.2024 - 04.2026
Customer attendant/Sales Rep
Ini's Beauty Spa
09.2020 - 07.2022
Bachelor of Science - Education in Accounting
University of Imo
11.2019 - 12.2023
Hairstylist / Client Service Specialist
BNS Saloon
08.2018 - 03.2020