EMEM NKEREUWEM UDOH

A seasoned professional with expertise in Customer Relationship Management, Business Development, and Digital Marketing. Demonstrates proficiency in Multichannel Support and Client Retention Strategies, leveraging skills in Effective Communication and Active Listening to drive strategic decision-making and new revenue source development. Adept at utilising Google Analytics for market analysis and competitive analysis, with a strong foundation in ICT Systems Management. Committed to leadership effectiveness and team development, fostering resilience and persistence in dynamic environments. Career goals include advancing strategic initiatives that enhance client engagement and business growth.

Seasoned professional in business development with strategic focus. Specialise in identifying potential growth areas and crafting comprehensive plans to boost revenue. Unique skillset encompasses market research, competitor analysis, and negotiation techniques, capable of fostering strong relationships with key stakeholders to ensure business objectives are met.

Driven Business Development Strategist with knack for crafting innovative strategies and fostering client relationships. Proficient in market analysis and sales optimisation, offering valuable insights to drive growth. Committed to creating impactful business solutions that enhance company performance and profitability.

Seasoned IT professional with focus on system optimisation and network security. Enhances company efficiency through advanced troubleshooting and innovative solutions. Delivers seamless IT support by integrating cutting-edge technologies and best practices.

• 1. Technology Infrastructure Management
• Maintain and upgrade the academy’s entire technological infrastructure, including servers, network systems, and workstations.
• Implement robust cybersecurity protocols to safeguard institutional data and operational integrity.
• Spearheaded the migration of academic and administrative systems to cloud-based platforms, improving accessibility and data recovery.
• 2. Maritime Simulation Training
• Grow to Train cadets on advanced maritime simulation software for navigation, engine room operations, and crisis management scenarios.
• Develop and update simulation curricula to align with international maritime standards (STCW).
• Collaborate with the Academic Department to integrate simulation-based assessments into the cadet evaluation framework.
• 3. Data Management & IT Support
• Oversee data entry, records digitization, and database management for academic, administrative, and research departments.
• Provide first-line IT troubleshooting support for staff and cadets, resolving hardware, software, and network issues.
• Manage student information systems, HR databases, and financial record-keeping software to ensure accuracy and compliance.
• 4. Administrative Systems Support
• Provide dedicated IT support for HR operations, payroll systems, and financial software, ensuring seamless administrative workflows.
• Maintain and optimize student administration portals for enrolment, results processing, and academic tracking.
• Facilitate training sessions for administrative staff on new software and digital tools.
• 5. Academic & Operational Integration
• Support e-learning platforms and digital library systems to enhance the academic experience.
• Coordinate with department heads to identify IT needs and deploy tailored technological solutions.
• Serve as the primary liaison between the academy and external IT service providers.

• RESEARCH, READING, MUSIC, TRAVELING, SURFING THE WEB, TABLE TENNIS, SNOOKER, BASKETBALL