Eme Kalu Eme
Karu Site
Summary
With an advanced education and managerial and administrative competences; and experience of over 9 years in all areas of administrative works, human resource management and customer service relation. Eme Kalu Eme has a proven ability to define issues, propose solutions and changes, with strong skills in people management Eme kalu Eme is a graduate of Electrical/Electronic Engineering from Cross River University of Technology Calabar, Cross River. Eme has also gained extensive experiences in many areas of Business Development, Human Resources Management, Project Management and Administration. Notably he has held top positions in the following firms; Visa Facilitation Service (VFS global) Aquarian consults Limited M and G marketing Peperoni foods Cross river state broadcasting corporation
Overview
19
19
years of professional experience
Work History
Visa Associate
Wakanow.com
01.2023 - Current
- Handling administrative task which includes scheduling appointments, managing correspondence and records.
- Providing advice and support to applicants and helping them identify the correct visa type and visa process
- Researching for visa regulations, special categories and specific requirements for the different Countries
- Collaborating with Embassies and third-party providers to streamline the visa application process
- Providing excellent customers service to all customers both offline and online.
- Organizing and preparing Clients documents needed for visa application
Operation Officer-South Africa and Canada Visa application Center
Visa Facilitation Centre VFS GLOBAL
01.2014 - 01.2023
- Direct daily operations of all departments of visa application Centre in Abuja with integrity and accountability for process and adherence and customer satisfaction
- Enhance processes to improve organizational quality and efficiency with review to clients’ needs
- Quality and internet connections checks to ensure error free operation.
- Handling of business processes of south Africa.
- Customer service management and operational procedure
- Ensure safe delivery of passports from the embassy, report and scan to appropriate authorities
- Access, receive emails, calls and correspondence on applicants complains, report when necessary and proffer solutions as required
Human Resource Officer
AQUARIAN CONSULT
01.2013 - 01.2014
- Conduct selection interview and Recruitment
- Data management, file management, report writing and correspondence
- Conduct new employee orientation and training program
- Outsourcing on behalf of clients
- Create and implementation of appraisal and performance schedule
- Provide counsel and solution for grievances on issues related to employees
- Assist in the development of personal policies and procedures and provide support to the entire HR functions and any other duties as required
- Source clients for business trainings, seminars and new products.
- Schedule meetings and trainings for clients
- Deal with clients requests and complains
Front Desk Officer
M and G Marketing
01.2011 - 01.2013
- Handling of walk-in clients
- Dealing with client’s complaints and request
- Inter departmental communication and staff scheduling
- Data analysis, including revenue, expenditures, and employment reports
- Report issue in all matter relating to front desk operation to the MD/CEO
- Creating solutions and alternate ways to reach the targeted consumer
Trainee Engineer
PIPELINE PRODUCT MARKETING COMPANY PPMC
01.2010 - 01.2011
- Repairs and maintenance of telephone lines in the block
- Forecast and troubleshooting options for a proposed installation of intercom lines
- Maintenance of P.A.B.X
- Configuration of systems to the L.A.N connection to server
- Installation of application software for systems connected to the domain
- Maintenance of network switches
- NYSC
Accountant
PEPERONI FOODS
01.2009 - 01.2010
- Records and compilation of daily sales
- Payment of salaries to staff.
- Disbursement of cash from daily sales to bank
- Auditing of goods supplied
- Balancing of account records
Internship Transmitting department
CROSS RIVER BROADCASTING COORPORATION
01.2007 - 01.2008
- Maintenance of V.H.F Transmitter
- Installation of V.S.A.T
- Transmit ion of signals during outside broadcast
- Maintenance of electric appliances in the work place
Education
B.Eng. - Electronics/Electronics Engineering
Cross River University of Technology
Secondary Certificate Examination - NECO
Hope Waddell Training Institute
Calabar, Cross River StateFirst School Leaving Certificate - undefined
Estolub Nursery and Primary School
Oshodi, Lagos StateSkills
- Entrepreneurial skills and
- Data entry filling
- Customer relation management
- Meteoric and a fast leaner, team player and with swift adaptability
- Ability to withstand work pressure, versatile and hardworking
Accomplishments
- Collaborated with Senior team members of VFS in the development of a new Belgium application Centre in Burkinafaso.
Timeline
Visa Associate
Wakanow.com
01.2023 - Current
Operation Officer-South Africa and Canada Visa application Center
Visa Facilitation Centre VFS GLOBAL
01.2014 - 01.2023
Human Resource Officer
AQUARIAN CONSULT
01.2013 - 01.2014
Front Desk Officer
M and G Marketing
01.2011 - 01.2013
Trainee Engineer
PIPELINE PRODUCT MARKETING COMPANY PPMC
01.2010 - 01.2011
Accountant
PEPERONI FOODS
01.2009 - 01.2010
Internship Transmitting department
CROSS RIVER BROADCASTING COORPORATION
01.2007 - 01.2008
Secondary Certificate Examination - NECO
Hope Waddell Training Institute
First School Leaving Certificate - undefined
Estolub Nursery and Primary School
B.Eng. - Electronics/Electronics Engineering
Cross River University of Technology
Hobbies and Interests
Reading, Researching, Travelling
Awards
Best customer service award for Africa (VFS GLOBAL) 2017
ACTIVITIES
Working with group of professionals in educating children on road safety tips, personal hygiene and sexual abuse
Bio- data
- Date Of Birth: July 7, 1986
- Marital Status: Married
- Local Government: Ohafia
- State of Origin: Abia State.
- Nationality: Nigerian.
- Will be made available on request.
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