Emeka Okparagu

• Led installation planning, procurement, and transportation to site of equipment for installation of 60KWP Solar powered Mini grid in Ikom LGA, Cross River State
• Effectively collaborated with Engineering and Logistics team in installing a 60KWP solar-powered mini-grid station, distributed energy generated and transported same by metering over 100 households in Ikom LGA, Cross River State in record time
• Managed procurement, logistics process and installation of 50KWP Solar mini-grid at Ukpeko-Uzanu, near Auchi in EDO State
• Coordinated purchase and shipment of 300 poles/columns from Troyes, France to Lagos ports, clearing same with Customs and moving products to Abuja for installation, using most appropriate transportation modes, reducing costs for organization
• Interface with key accounts, resolving grievances, always striving to get best deals
• Procured and led team that installed solar water heaters in apartments at Cowrie creek estate, Lekki, Lagos
• Prepare and process purchase orders and requisitions for materials, supplies and equipment
• Very conversant with, and able to handle technical data needed for international goods transport such as customs regulations, National legislations, and government dues
• Evaluating quality, price, reliability, technical support and availability of goods and services from vendors
• Ensuring budget goals are achieved and operational costs controlled
• Staying abreast with purchasing technology trends, and implementing them in organization
• Verifying Prepayment documentation to Finance to aid payment to vendors.

Coordinated supply and installation of 120 Solar streetlights on two major roads in Kaduna Metropolis for Kaduna State Government

• Relaying accurate and Vital data to production team in France, to ensure that columns and masts are produced to standards, taking into cognizance factors such as wind speed at project site, rust, vandalization
• Observing statutory compliance with health and safety legislation, especially for teams on project sites
• Negotiating Contracts, overseeing preparations for bids and tenders
• Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth
• Improved supply chain management through careful vendor selection negotiation
• Managed cross-functional teams for successful project completion and timely delivery of products or services
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
• Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships
• Resolved problems, improved operations and provided exceptional service
• Demonstrated a high level of initiative and creativity while tackling difficult tasks

• Maintained and coordinated executive and senior management vacation, day-to-day meetings, complex and frequently changing travel schedules
• Arranged appropriate travel, visas, airport protocols, agendas, necessary contacts, and country information
• Collaborated with other administrative team members, human resources, and finance department on special projects and events
• Provided logistical support to visiting executives in coordination with other Executive Assistants
• Presented reports to Management team that aided in decision making
• Coordinated various contractors on turnkey project (18 flats and penthouse) in Ikoyi, ensuring project completion before handover date
• Created and maintained computer- and paper-based filing and organization systems for records, reports, and documents
• Investigated issues and problems and drafted responses to urgent requests
• Served as liaison between company and clients regarding client accounts and new businesses.

• Collaborated with various departments within organization to ensure guest and customer satisfaction
• Handled inquires, briefs, and proffered solutions via telephone, correspondence, and personal contact
• Increased profits by developing, initiating, and managing customer loyalty program
• Initiated program that standardized employee training and led to increase in customer satisfaction by over 25%
• Directed strategic initiatives to ensure prompt settlement of bills by client organizations
• Interacted with guests regularly to gain feedback on quality and service effectiveness
• Resolved service-related problems in timely manner.
• Excellent communication skills, both verbal and written.
• Demonstrated leadership skills in managing projects from concept to completion.
• Developed and maintained courteous and effective working relationships.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Participated in recruitment and training of over 30 new employees for front desk and housekeeping departments
• Boosted company efficiency through technology upgrades and process improvements such as online reservations and check-outs
• Initiated Customer loyalty scheme program, resulting in over 60% improvement on rate of returns for new customers
• Responsible for maintaining contact with guests after checkout via telephone and e-mails
• Monitored daily checks of arrivals and departures, and liaised with housekeeping to achieve Zero score on guest complaints about slow-check-ins.
• Cultivated interpersonal skills by building positive relationships with others.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Singled out issues pertaining to the state and local government in Newspapers and forwarded same to my head of department
• Recorded and compiled historic events and visits during my service year
• Acted as communications liaison for the secretariat and NYSC Zonal office
• Organized lectures and sports contests among secondary schools in the Local government area.

· Answered department telephone calls within three rings, using correct salutations and telephone etiquette.

Member of the team that Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability