Emeka Enwownu

·Technical Expertise:
-Server Management Windows and Linux (Deployment to Decommission)
-Sever Hardening.
-Research, over see P.O.C and deploy new Technology (Server and Networking Technologies).
-Recommended strategic changes to enhance systems and network configurations, optimizing performance.
-Over Corporate-wide patches and update management of all servers.
-Upgrade management for new hardware, peripherals, and network operating systems.
-General infrastructure trouble shooting and maintenance.
-Provide Technical support to Infrastructure End User.

·NOC Operations Leadership:
-Led NOC operations, ensuring strict adherence to SLAs and KPIs for optimal service delivery.
-Monitored System and Network health, utilization metrics, while promptly responding to alerts to maintain operational excellence.
-Excellent communication skills, both writing and spoken.


·Vendor Coordination:
-Coordinated with Vendors and Internal Teams to facilitate efficient and effective purchases, ensuring seamless operations.
-Tracking and ensure timely maintenance and support for for service critical devices.

·Team Leadership and Development:
-Led and managed a team of NOC engineers and technicians, fostering a collaborative and high-performance work environment.
-Conducted regular performance reviews and provided mentoring for professional development.
-Plan and Schedule periodic trainings for NOC Team.

·Incident Management:
-Managed incidents by coordinating response and resolution efforts, ensuring clear communication throughout the incident lifecycle.
-Implemented effective incident response strategies to minimize downtime and optimize resolution times.

• Partnership Responsibilities:
  Emerge Technology served as the Technical Partner for industry leaders such as Redhat and Nagios. I led a dynamic team in delivering top-tier technical support to licensed clientele.
  Drove market expansion by showcasing innovative solutions to prospective clients through proof of concept (POC) demonstrations and other strategic tools.
  
• Strategic Team Leadership:
  Led cross-functional teams in developing innovative solutions to meet customer needs.
  Collaborated with the executive leadership team to strategize and execute plans for organizational growth.
  
• Operational Excellence:
  Identified and implemented opportunities for process improvement and automation, significantly enhancing operational efficiency.
  Provided technical guidance in the design, implementation, and maintenance of cutting-edge IT systems.
  
• Cybersecurity Expertise:
  Implemented robust security measures against cyber threats, data loss, and unauthorized access.
  Ensured compliance with data privacy and security regulations, safeguarding organizational assets.
  
• Vendor Partnerships:
  Established strategic partnerships with vendors, optimizing delivery timelines and ensuring cost-effectiveness.
  
• Policy Compliance and Enforcement:
  Interpreted and enforced policies to align with corporate objectives, ensuring adherence to industry standards.
  
• Technical Oversight:
  -Provided technical guidance to engineering and development teams, setting standards for quality, scalability, and security.
  -Oversaw the planning, implementation, and maintenance of the company's technology infrastructure, including networks, servers, databases, and cloud services.
  
• Collaborated with stakeholders to define project requirements, establish goals, and develop actionable strategies for success.
• Adhered to timelines to meet quality assurance targets.

• Strategic Planning and Coordination:
  -Collaborated with Business Analysts and Project Managers to engage with end-users and define migration processes, obtaining necessary approvals for program execution.
  -Conducted pre-planning activities, including communication with end-users, to establish migration roadmaps and secured tacit approval. In case of non-approval, efficiently rescheduled and adjusted plans.
  Led the development of port maps within target areas, facilitating the pre-population of the discovery database.
  
  
  Discovery and Documentation:
  -Executed comprehensive discovery tasks two weeks before implementation, systematically verifying and documenting structured cabling and edge switch ports for various devices (e.g., PCs, printers, VoIP phones, BMS devices, CCTV cameras, door management, Fire/Intruder Alarm).
  -Maintained detailed records in the Discovery Database, ensuring accurate documentation of all relevant information.
  
  
  Implementation and Collaboration:
  -Collaborated with technical teams to seamlessly migrate end-user devices from the legacy edge network to the new Alcatel-Lucent edge devices.
  -Coordinated with diverse teams of technicians, ensuring effective communication with relevant stakeholders regarding impending changes.
  -Facilitated the smooth execution of the migration process thin defined timelines.
  
  
  Post-Implementation Assessment:
  -Conducted a comprehensive post-implementation 'floor walk' to verify the successful transfer or decommissioning of end-user devices, ensuring operational efficiency.
  -Updated documentation and provided feedback to other implementation teams, contributing insights and lessons learned.
  -Repeated the process for subsequent target areas at the university, ensuring continuous improvement and adhere.
• 
  

• -Operational and administrative Head of NIIT franchise center in Calabar.
• Provided classroom training in Microsoft Server Technologies, CompTIA N+/A+, Linux and Solaris.
• Professional guidance to trainees.