EMEKA EMMANUEL ANAMONYE
Customer Service Rep
Asaba,Delta State
Summary
Data Analyst and Customer Service Specialist with 5+ years of experience in technical support, electronic payment systems, and data-driven decision-making. Proven ability to resolve technical issues, analyze transactional data, and optimize service efficiency. Certified in Project Management (2025) and Cybersecurity (2024), with expertise in POS systems, reporting automation, and stakeholder communication. Fluent in English, Igbo, and Yoruba.
Overview
17
17
years of professional experience
7
7
Certifications
Work History
MD/CEO (Civil/Mechanical Engineering)
JENK-NATE GLOBAL SERVICE
08.2019 - Current
- Data-Driven Operations: Implemented tools to track project costs, resource allocation, and compliance metrics, ensuring 100% SLA adherence.
- Ensure 100% compliance with customer service SLAs and operational guidelines.
Customer Service Specialist / Data Analyst
ITEX INTEGRATED SERVICE
10.2012 - 10.2017
- Data Analysis & Reporting: Analyzed transactional data from 200+ POS terminals, identifying trends to reduce downtime by 30%. Automated daily performance reports for 50+ bank reps using Excel/Power BI.
- Technical Support: Resolved hardware/software issues, improving merchant satisfaction by 40%. Trained 30+ staff on troubleshooting protocols.
- Process Optimization: Leveraged NIBSS/CBN cashless policy data to educate merchants, increasing e-payment adoption by 45% in Delta/Anambra.
Marketing Manager
HIGH DETAILS CONSTRUCTION COMPANY
01.2009 - 03.2010
- Managed project coordination, staff recruitment, and client relations.
- Market Research: Collected and analyzed client feedback data to refine marketing strategies.
Education
B.Sc. - Computer Science
National Open University
Asaba01.2016
OND - Mechanical Engineering
Federal Polytechnic Nekede
01.2011
WAEC/NECO - undefined
Asagba Mixed Secondary School
01.2008
Skills
Data Analysis: Excel (PivotTables, VLOOKUP), Power BI, SQL, Python (Pandas)
Technical: POS Troubleshooting, Terminal Deployment, Bug Repairs, Electronic Payment Systems
Customer Service: Client Education, Relationship Management, Conflict Resolution
Soft Skills: Fluent English/Igbo/Yoruba, Team Leadership, Reporting, Analytical Thinking
Certifications: Project Management: Agile, Risk Analysis, Reporting
Cybersecurity analyst
Data analyst
Certification
Certified Project Manager | April 2025
Timeline
MD/CEO (Civil/Mechanical Engineering)
JENK-NATE GLOBAL SERVICE
08.2019 - Current
Customer Service Specialist / Data Analyst
ITEX INTEGRATED SERVICE
10.2012 - 10.2017
Marketing Manager
HIGH DETAILS CONSTRUCTION COMPANY
01.2009 - 03.2010
B.Sc. - Computer Science
National Open University
OND - Mechanical Engineering
Federal Polytechnic Nekede
WAEC/NECO - undefined
Asagba Mixed Secondary School