ELVIS BOAPEAH
Kumasi,GHANA
Summary
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 10 years experience of managing a sales team and assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills. Willing to take on any task to support team and help business succeed.
Overview
14
14
years of professional experience
Work History
Relationship Manager
ABSA Bank, formally Barclays Bank Ghana ltd
Kumasi, Ghana
07.2014 - Current
- Trained, coached, and created sales opportunities for sales team to deliver and exceed sales target
- Assisted Clients in providing free customer financial education and advice on various banking products and services
- Monitored client requirements, identified prospective opportunities, and assisted in increasing revenue
- Analyzed financial products and recommended appropriate products to clients
- Developed and maintained bank revenue goals
- Managed all products inquiries for clients and provided direct and indirect solutions
- Designed strategy to retain present businesses and for acquiring prospective clients
- Onboarded new companies onto bank’s lending framework
- Ensured that loan impairments do not exceed 3.0% of companies in portfolio
- Resolved all loan non-payment and underpayment issues.
- Monitored customer feedback and generated reports to identify areas of improvement
- Established strong relationships with key stakeholders for effective collaboration and streamlined decision-making processes
- Facilitated workshops and seminars to educate customers on product features and benefits
- Participated in staff meetings to discuss innovative strategies to improve services
- Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction
Sales Manager
Barclays Bank
Kumasi
11.2009 - 06.2014
- Delivered exceptional sales performance by identifying and meeting customer needs through selling and cross selling of specific retail products and services
- Delivered world class customer service practices and ensure adherence to Barclays Service standards
- Undertake in- branch marketing, special campaigns, and promotions
- Opened current accounts, savings products, packaged loan products, and card products
- Reviewed merchandising-general banking hall appearance, displays and cleanliness, tidiness
- Maintained statistics and monitor progress of target reporting
- Introduced customers to appropriate product/segment standards
- Handled Customer complaints in banking hall
Education
Commonwealth Executive Masters - Business Administration
Kwame Nkrumah University of Science & Technology
Bachelor of Arts - Sociology with Philosophy
University of Ghana
Skills
Sales Proficiencyundefined
Accomplishments
- Supervised team of Twenty (25) Lead Generators.
- Managed the Barclays Africa League Award2016 championship winning sales team for Ghana
- Promoted to Regional Workplace Banking Relationship Manager after five(5) successful years in the sales department.
- Named " Workplace Banking Relationship Manager of the Year" in 2014 and 2015.
Timeline
Relationship Manager
ABSA Bank, formally Barclays Bank Ghana ltd
07.2014 - Current
Sales Manager
Barclays Bank
11.2009 - 06.2014
Commonwealth Executive Masters - Business Administration
Kwame Nkrumah University of Science & Technology
Bachelor of Arts - Sociology with Philosophy
University of Ghana
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