Customer –Satisfaction
Elulfisan Ifeoluwa
KEY ACCOUNT ANALYST
Lagos,LA
Summary
Experienced Customer Associate with background in remittance and customer solutions, focused on maximizing sales by managing all accounts systematically and logically. Dedicated professional with belief that consistency and dedication build the most successful business partnerships. Successful at expanding network connections, maintaining long term relationship, identifying potential client and introducing product persuasively.
Overview
4
4
Certifications
10
10
years of post-secondary education
3
3
years of professional experience
Work History
CUSTOMER SUCCESS AND BUSINESS GROWTH EXCUTIVE
WALLET AFRICA
LEKKI, LAGOS
05.2020 - Current
- Focusing on growing and developing existing clients, together with generating new business.
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
- Advocating for company's product with prospects.
- On boarding of new customers and ensuring all necessary documents are provided and duly reviewed.
- Keeping tracks of renewals to be made by existing customers.
- Cultivating and maintaining strong relationships within assigned accounts and ensuring high levels of customer satisfaction
- Liaising with the bank on behalf of our partners, whenever payments are done in error.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Assigning of tasks to team members and overseeing all work done
REMITTANCE KEY ACCOUNT OFFICER
OPAY NIGERIA
IKEJA, LAGOS
05.2019 - 04.2020
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Act as the key interface between the customer/partner/merchant and all relevant divisions.
- Performed various administrative functions, including filing paperwork, delivering mail and sorting mail.
- I assist with integration and continuous maintenance.
- Investigation of all payment both home and abroad
AGENT SUPPORT MANAGER
OPAY NIGERIA
IKEJA, LAGOS
03.2019 - 05.2019
- Developed team communications and information for meetings.
- . Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Responded to clients questions, issues, complaints and find appropriate solutions when needed.
- Documentation of Agents KYC requirements to meet Central Bank requirement
- Verification of documents sent by Tele-sales team for KYC upgrade on CRM software.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
CUSTOMER SERVICE REPRESENTATIVE
OPAY NIGERIA
IKEJA, LAGOS
10.2018 - 02.2019
- Maintained customer happiness with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Compiled customer feedback and recommended service delivery improvements to management.
- Responded to customer requests for products, services and company information.
- Collaborated with Supervisor to provide quality control for customer service, production, and output for better operations
- Provided primary customer support to internal and external customers in fast-paced environment
INTERNAL AUDIT INTERN
INSTITUTE OF AGRICULTURAL RESEARCH AND TRAINING
IBADAN, OYO STATE
09.2016 - 02.2017
- Monitor costs and expenses to assist in budget preparation.
- Support & plan future organization needs.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Identified management control weaknesses and provided value added suggestions for remediation.
Education
Bachelor of Science - Business Administration
Federal University Of Agriculture
ABEOKUTA 02.2013 - 01.2017
High School Diploma -
Best Brain College
Ibadan 09.2006 - 07.2012
Skills
Customer and client relations
undefinedCertification
Chartered Institute of Personnel Management- CIPM Intermediate II
Interests
Volunteering
Negotiation
Timeline
CUSTOMER SUCCESS AND BUSINESS GROWTH EXCUTIVE
WALLET AFRICA
05.2020 - Current
Diploma – International and strategic Human Resource Management-Alison Learning Galway, Ireland
08-2019
REMITTANCE KEY ACCOUNT OFFICER
OPAY NIGERIA
05.2019 - 04.2020
AGENT SUPPORT MANAGER
OPAY NIGERIA
03.2019 - 05.2019
CUSTOMER SERVICE REPRESENTATIVE
OPAY NIGERIA
10.2018 - 02.2019
Chartered Institute of Personnel Management- CIPM Intermediate II
09-2018
Diploma – Human Resource Management -Alison Learning Galway, Ireland
02-2018
Diploma – Sales Management -Alison Learning Galway, Ireland
01-2018
INTERNAL AUDIT INTERN
INSTITUTE OF AGRICULTURAL RESEARCH AND TRAINING
09.2016 - 02.2017
Bachelor of Science - Business Administration
Federal University Of Agriculture
02.2013 - 01.2017
High School Diploma -
Best Brain College
09.2006 - 07.2012
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