Elizabeth Tamaraebi Abemolagha
Lagos,Nigeria
Summary
Results-driven Customer Service and Virtual Bookkeeping Professional experienced in delivering exceptional customer support and managing financial processes in remote environments. Achieved increased processing efficiency and financial accuracy through effective customer billing, purchase order management, and account reconciliation. Focused on enhancing operational efficiency and supporting business growth through strong analytical skills and collaborative teamwork.
Overview
5
5
years of post-secondary education
6
6
years of professional experience
Work history
Virtual Bookkeeper
Oxford Garden Design
Oxfordshire, United Kingdon
2026.04 - Current
- Maintained accurate books for clear financial visibility.
- Managed financial records by meticulously entering and updating data.
- Balanced general ledger by reconciling entries accurately and promptly.
- Processed invoices promptly, enabled swift payment processing.
- Processed payments to maintain accurate financial records.
- Assisted in budget preparation, aided in cost control measures.
- Used accounting software proficiently, simplified complex calculations and reporting requirements.
- Streamlined bookkeeping processes for improved efficiency.
Virtual Bookkeeper
The Expert Eye
Borehamwood , United Kingdom
2025.07 - 2026.05
- Balanced general ledger by reconciling entries accurately and promptly.
- Maintained accurate books for clear financial visibility.
- Managed financial records by meticulously entering and updating data.
- Handled bank and balance sheet reconciliations to maintain accurate, up-to-date accounts.
- Processed invoices promptly; enabled swift payment processing.
- Collected payments from clients in a timely manner to maintain cash flow.
- Processed bank deposits regularly; reduced risk of theft or loss from carrying excessive cash.
- Communicated effectively with customers regarding their accounts or any outstanding payments.
- Used accounting software proficiently such as Xero, DEXT and Hubdoc to manage financial records efficiently.
- Assisted in budget preparation; aided in cost control measures.
- Maintained records of business expenses, contributing to expense reduction strategies.
- Conducted credit checks on potential clients to minimise risk of bad debts.
- Resolved discrepancies to balance books and maintain correct accounting records.
- Collaborated with accountants during end-of-year closeout procedures, ensuring accuracy of figures in annual reports.
Appointment Setter (Team Lead)
Million Dollar Sprint
, United Kingdom
2024.10 - 2025.08
- Addressed objections to secure appointments. to secure appointments for sales team.
- Increased appointment show-rate by refining client follow-up procedures.
- Assisted in marketing campaigns by making follow-up calls to prospects.
- Ensured smooth flow of communication between clients and sales team.
- Monitored the effectiveness of different conversation strategies.
- Resolved customer complaints quickly and effectively, ensuring satisfaction.
- Tracked and reported on KPIs, detailing total appointments set and comparison to expected quotas.
- Facilitated weekly team meetings to discuss goals, challenges and strategies enhancing team communication and participation.
- Successfully organised weekly training sessions and performance review meetings.
- Created performance tracking system that enhanced accountability and transparency.
- Utilised CRM system for accurate record keeping.
Appointment setter
Slip Safety Services
London, United Kingdom
2024.09 - 2025.06
- Overcame objections to secure appointments for sales team.
- Supported the business by generating leads, managing data, optimizing appointment scheduling, which contributed to increased sales by 30%.
- Played a key role in boosting sales and improving show rates by efficiently managing leads, cleaning and updating data, and ensuring timely follow-ups.
- Streamlined administrative tasks to enhance appointment setting efficiency.
- Utilised problem-solving skills to manage complex scheduling situations effectively.
- Adapted conversation skills according to each client's needs and preferences.
- Monitored the effectiveness of different conversation strategies.
- Communicated value proposition to generate interest through mail or call.
- Addressed customer inquiries to ensure satisfaction and clarity. with respect and professionalism.
Blended Team Lead ( Call Center)
Dlight Nigeria
Ipaja, Lagos
2021.10 - 2024.09
- Led team of 25 members to achieve KPI targets and successfully complete assigned projects.
- Monitored staff performance, implementing changes to enhance productivity and meet targets.
- Developed team members through training, coaching and performance.
- Conducted performance reviews and provided tailored feedback to support professional development.
- Streamlined team processes by introducing clearer rules and delegating tasks to minimise overlaps and align with business goals.
- Facilitated open dialogue with stakeholders to manage expectations effectively.
- Led weekly meetings, providing clear direction on project objectives.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Customer Service Representative
Dlight Nigeria
Ikeja, Nigeria
2020.09 - 2021.09
- Resolved customer complaints using effective problem-solving skills, enhancing overall satisfaction.
- Managed escalated calls with tact, preserving client relationships and reducing repeat inquiries.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Assisted customers in making informed decisions by providing detailed product information.
- Utilised product knowledge effectively to facilitate sales conversions.
- Facilitated upsell of products and services, contributing to increased business revenue.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Documented all call information according to standard operating procedures, followed up customer calls and completed call logs reports.
- Adhered strictly to company policies whilst handling sensitive customer data, ensuring security compliance at all times.
Education
Associate Chartered Accountant - Accountancy
Institute of Chartered Accountants of Nigeria
Nigeria 2024.05 -
Diploma of Higher Education - Project Management
Chartered Institute of Project Management, Ghana
Ghana 2023.07 - 2024.06
Diploma of Higher Education - Customer Relationship and Management
Chartered Institute of Customer Relationship and Management
Nigeria 2018.06 - 2018.12
Bachelor of Science - Banking and Finance
Delta State University, Abraka
Delta State, Nigeria 2014.09 - 2018.05
Skills
- Billing processes
- Purchase orders handling
- CRM tools
- KPI oversight
- Follow-up management
- Account management
- Lead Generation
- B2B communication
- Email communication
Key Achievements/ Professional Highlights
- Improved bookkeeping accuracy by maintaining organized financial records.
- Reduced processing time through streamlined invoice management.
- Successfully reconciled accounts to support accurate financial reporting.
- Increased sales by at least 30% within the first six months in a customer-facing role.
- 6+ years of customer service experience.
- Experienced in supporting remote teams across customer service and bookkeeping functions.
References
References available upon request.
Technical Skills
- Xero
- DEXT
- HUBDOC
- Slack
- Go High Level
- Google Workspace
- Microsoft 365
Timeline
Virtual Bookkeeper
Oxford Garden Design
2026.04 - Current
Virtual Bookkeeper
The Expert Eye
2025.07 - 2026.05
Appointment Setter (Team Lead)
Million Dollar Sprint
2024.10 - 2025.08
Appointment setter
Slip Safety Services
2024.09 - 2025.06
Associate Chartered Accountant - Accountancy
Institute of Chartered Accountants of Nigeria
2024.05 -
Diploma of Higher Education - Project Management
Chartered Institute of Project Management, Ghana
2023.07 - 2024.06
Blended Team Lead ( Call Center)
Dlight Nigeria
2021.10 - 2024.09
Customer Service Representative
Dlight Nigeria
2020.09 - 2021.09
Diploma of Higher Education - Customer Relationship and Management
Chartered Institute of Customer Relationship and Management
2018.06 - 2018.12
Bachelor of Science - Banking and Finance
Delta State University, Abraka
2014.09 - 2018.05