ELIZABETH EDE CHRISTIAN
Kogi State
Summary
To be a part of a goal-oriented organisation using my problem-solving, interpersonal, and leadership skills in the appraisal and design optimization of business operations,capabilities and technologies of corporate and service establishments towards achieving maximum productivity. I lead the team and oversee all aspects of the restaurant.
Overview
11
11
years of professional experience
Work History
Secretary
World Bank Assisted Project Office
03.2013 - 04.2014
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Customer Service Executive
Lawrex Events Limited
06.2014 - 08.2018
- I Ensured smooth running of the Director's Office in close collaboration with other administrative and programmatic staff in the Department through the efficient provision of secretarial and administrative support
- I Drafted general or administrative correspondence on own initiative for the Director's signature and more technical correspondence according to instructions given by the Director, ensuring that correspondence/ documents submitted for the clearance/signature are prepared according to office rules, practices and procedures.
- I Analyzed incoming matters in the light of background material, instructions, policies and precedents; research and attach background documentation in anticipation of Director's queries and information needs.
Assistant Customer Service Manager
Just Kendrick Integrated Services Limited
09.2018 - 03.2021
- I Created, maintained, updated and monitored access to specific Director's files and reference system, ensuring accurate and appropriate filing of confidential and sensitive information.
- I Screend and received visitors/telephone calls with tact and discretion, make appointments, redirect visitors/callers as necessary; provide background information concerning purpose of appointments with official visitors and/or staff members; re-arrange schedules disrupted by unexpected events.
- I Managed smooth operation of the manager's daily agenda; Ensured protocol and exercising tact and discretion with other counterparts in other agencies and other Partners; contact Department units to obtain information and/or request preparation of speeches, briefings etc.
Assistant Restaurant Manager
Sudak Restaurant & Hotels Limited
04.2021 - Current
- I Facilitate clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- I Maintain detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- I am responsible for Opening and closing of the designated store
- I am responsible for Creating and supervising staff schedules
- I am for Overseeing timesheets and payroll activities of the staff members,Ordering stock and kitchen equipment as needed and Taking measures to regulate waste and additional costs
- I am responsible for Responding to customer queries professionally and efficiently,Leading and motivating the team to provide excellent customer services.
Education
M.sc - Business Administration-Second Class Upper)
Nasarawa State University
Keffi Nasarawa State 01.2024
B.sc Business Administration Second Class Upper 3.85 - Management
Kogi State University
Anyigba01.2013
Skills
- Team Work & working independently
- Communication
- Customer Relationship Management
- Organization and offices skills, as well as skills in note taking and minute writing
- Multitasking and Organization
- Producing results
- Office and computer packages
- Problem-Solving
- Respecting and promoting individual and cultural differences
Accomplishments
- Streamlined operational processes, leading to a 15% reduction in operating costs.
- Implemented a customer loyalty program, resulting in a 30% increase in client retention rates.
- Enhanced team efficiency, leading to a 15% reduction in project delivery timelines.
References
Available upon Request
Timeline
Assistant Restaurant Manager
Sudak Restaurant & Hotels Limited
04.2021 - Current
Assistant Customer Service Manager
Just Kendrick Integrated Services Limited
09.2018 - 03.2021
Customer Service Executive
Lawrex Events Limited
06.2014 - 08.2018
Secretary
World Bank Assisted Project Office
03.2013 - 04.2014
M.sc - Business Administration-Second Class Upper)
Nasarawa State University
B.sc Business Administration Second Class Upper 3.85 - Management
Kogi State University