Travelling
Elizabeth Keshinro
Technical Support
Lagos,Lagos
Summary
Enthusiastic Operational Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear Understanding in Customer service, Problem Solving, Trainings, and Public Speaking . Motivated to learn, grow and excel in High Impact Companies.
Overview
10
10
years of post-secondary education
9
9
years of professional experience
Work History
Greenlight Specialist
Uber
Ikorordu Road, Lagos
01.2018 - Current
- Worked with senior managers to develop and maintain effective process for quality assurance and Process adherence.
- Was responsible for Handling rider lost items, ensuring that all items were returned safely to its owners
- Resolved more difficult interactions to understand needs of Earners and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to the Team Lead.
- Was involved in testing of products and services within the organization before Pilot.
- Actively listened to customers requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
IT Support Administrator
BARNKSFORTE GROUP
Wuse 2, Abuja
01.2016 - 07.2021
- Carried out day-day-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Identified issues, analyzed information and provided solutions to problems.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained excellent attendance record, consistently arriving to work on time.
- Was able to use existing Program to complete an educational app that could plan schedules and view academic progress
Internship
CBC EMEA
Lekki, Lagos
01.2014 - 09.2014
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Worked closely with the Networking Department to Escalate network issues and provide Networking Support across the organization.
- Worked closely with the Sales and Surveillance department to supply Products and install Surveillance equipments to customers.
- Participated in cross-functional team-building activities.
- Worked closely with Supply department to reorganize Surveillance supplies and increase productivity.
- Sorted and classified files according to content, purpose, user criteria and alphabetical or numerical order.
- Completed clerical tasks such as filing, copying and distributing mail.
Education
Bachelor of Science - Computer Science And Information Technology
Bowen University
Iwo, Osun State 10.2010 - 10.2014
High School Diploma -
Palmville College
Ipaja, Lagos 01.2006 - 09.2008
High School Diploma -
Doregos Private Academy
Ipaja Lagos 01.2003 - 09.2006
Skills
Customer Service
undefinedInterests
Cooking
Timeline
Greenlight Specialist
Uber
01.2018 - Current
IT Support Administrator
BARNKSFORTE GROUP
01.2016 - 07.2021
Internship
CBC EMEA
01.2014 - 09.2014
Bachelor of Science - Computer Science And Information Technology
Bowen University
10.2010 - 10.2014
High School Diploma -
Palmville College
01.2006 - 09.2008
High School Diploma -
Doregos Private Academy
01.2003 - 09.2006
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