Elizabeth Eshabi
Lagos,Lagos
Summary
Empathetic and tech-savvy Customer Support Specialist with almost 2 years of experience providing multi-channel support in the fintech industry. Skilled at managing customer inquiries across live chat, email, and social media while maintaining empathy and high satisfaction levels. Strong background in troubleshooting technical issues, maintaining detailed CRM documentation, and improving customer-facing content. Known for fast response times, attention to detail, and delivering proactive support that enhances user experience.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Success Agent
Cenoa
09.2023 - Current
Customer Success Agent
Cenoa (Fintech) – September 2023 to Present
• Responded to customer inquiries via live chat and email, assisting with issues around digital dollar savings and crypto transactions.
• Resolved user issues related to wallet recovery, fund retrieval, and crypto swapping across multiple blockchains.
• Maintained an excellent personal record of fast response and full ticket resolution across hundreds of support requests.
• Escalated complex cases to relevant teams while following up to ensure timely and satisfactory outcomes.
• Developed FAQs and macro templates, contributing to a self-service knowledge base that reduced repetitive inquiries.
• Collaborated with product, marketing, and engineering teams to represent the voice of the customer and support product improvements.
• Delivered regular reports to highlight customer feedback, pain points, and opportunities for service optimization.
Personal Assistant
Meal Affairs Catering Organization
Ilorin, Kwara State
06.2018 - 08.2022
• Managed scheduling, internal coordination, and client communications for catering operations.
• Ensured quality customer experience through detailed record-keeping and seamless service delivery.
Education
Bachelor of Arts - English
University of Ilorin
Nigeria 12.2016 - 07.2021
Skills
Multi-Channel Customer Support (Email, Chat, Social Media)
Technical Troubleshooting & Crypto Support
CRM Systems (Zoho Desk, Basic Zendesk Familiarity)
Ticketing & Escalation Handling
Knowledge Base & FAQ Development
Cross-Team Collaboration (Product, Marketing, Engineering)
Time Management & Multitasking
Empathy, Active Listening & Conflict Resolution
Technical Tools & Skills
Zoho Desk
Zendesk (Basic Knowledge)
Google Workspace
Slack
Microsoft Office
sections.external_links.name
Certification
• CX Essentials — Scalein
• CSM Fundamentals — CustomerSuccessU.org
References
References available upon request.
Timeline
Customer Success Agent
Cenoa
09.2023 - Current
Personal Assistant
Meal Affairs Catering Organization
06.2018 - 08.2022
Bachelor of Arts - English
University of Ilorin
12.2016 - 07.2021
Similar Profiles
MIRACLE NDUPUECHIMIRACLE NDUPUECHI
Healthcare Assistant at StJames ClinicHealthcare Assistant at StJames Clinic
Highking Daniel EkeoguHighking Daniel Ekeogu
Senior Creative Designer at Sujimoto GroupSenior Creative Designer at Sujimoto Group
Chiedozie AnyinaChiedozie Anyina
General Manager – Nigeria at Content Connect International (Pty) LtdGeneral Manager – Nigeria at Content Connect International (Pty) Ltd