Elizabeth Dominic
Kano,Kano state
Summary
Customer Service Representative Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. WWWhttps: //bold.pro/my/elizabeth-dominic-230711163731/151
Overview
2
2
years of professional experience
Work History
Business Development Executive
Kehinde Ogunsanya Associates
12.2021 - 01.2023
- Abuja
- Collaborated with teammates to develop advertising collateral and sales presentations
- Reviewed client concerns and recommended appropriate changes to supervisors
- Communicated with local organizations to build networks and develop leads
- Engaged with customers to build business relationships
- Kept detailed records of daily activities through online customer database
- Achieved and exceeded company-defined sales quotas of minimum of 2 contracts a month
- Met existing customers to review current services and expand sales opportunities
- Informed customers of promotions to increase sales productivity and volume
- Attended monthly sales meetings and quarterly sales trainings
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Negotiated prices, terms of sales and service agreements
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Trained new employees on customer service, money handling and organizing strategies
- Analyzed consumer behavior and purchases to anticipate future trends, adjustments and obstacles
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Office Manager
Kos-ng Konsult Ltd
06.2021 - 12.2021
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Maintained computer and physical filing systems
- Coordinated special projects and managed schedules
- Evaluated employee records and productivity and submitted evaluation reports
- Managed office operations while scheduling appointments for department managers
- Controlled finances to lower costs and keep business operating within budget
- Reported to senior management on organizational performance and progress toward goals
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Coached new hires on company processes while managing employees to achieve maximum production
- Delivered performance reviews, recommending additional training or advancements
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Set aggressive targets for employees to drive company success and strengthen motivation
- Managed senior-level personnel working in marketing and sales capacities
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Managed, abd monitor Marketing department strategies and logistics.
Telemarketer
TradeDepot
, Lagos
08.2020 - 12.2020
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Completed daily cold calling and outreach to build sales pipeline
- Answered questions about company offerings with knowledgeable responses about products and services
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Exceeded daily call target of 120 calls
- Qualified leads and set up customer appointments for outside sales team
- Built relationships with customers using strong persuasion and active listening skills
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses
- Attained N300 in sales targets on monthly basis.
Education
Bachelor Of Arts - Religious And Cultural Studies
University of Calabar
2019-06
Skills
- Order management
- Prospect targeting
- Relationship building and rapport
- Team building expertise
- Product and service sales
- Customer satisfaction
- Marketing strategy
- Goals and performance
Timeline
Business Development Executive
Kehinde Ogunsanya Associates
12.2021 - 01.2023
Office Manager
Kos-ng Konsult Ltd
06.2021 - 12.2021
Telemarketer
TradeDepot
08.2020 - 12.2020
Bachelor Of Arts - Religious And Cultural Studies
University of Calabar
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