Elishiba Eromosele

• Restocked supplies and submitted purchase orders to maintain stock levels.
• Executed record filing system to improve document organization and management.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Monitored office calendars to plan meetings, activities and travel to maximize productivity.
• Edited documents to improve accuracy of language, flow and readability.
• Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
• Managed relational database to store information for reference, reporting and analysis.
• Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
• Screened visitors and issued badges to maintain safety and security.
• Created presentations to inform, motivate and persuade internal and external audiences.

• Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Processed purchase orders, service contracts and financial reports.
• Delivered performance reviews, recommending additional training or advancements.
• Aided colleagues, managers and customers through regular communication and assistance.
• Drafted and distributed invoices for outstanding payments.
• Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
• Managed daily payment processing and drafted related financial documents.
• Managed team petty cash, purchase orders and account transactions.
• Generated reports to suggest corrective actions and process improvements.
• Managed agendas and calendars, boosting productivity and improving organizational initiatives.
• Targeted new customers to grow geographic reach and increase revenue.
• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
• Coordinated with human resources department to handle payroll and personnel databases.
• Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
• Collected, validated and distributed information to employees.
• Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
• Oversaw successful planning and execution of staff meetings, parties and events.
• Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.

Attended to day to day operations.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Recommended products to customers, thoroughly explaining details.
• Responded to customer requests for products, services and company information.
• Recorded account information to open new customer accounts.
• Updated account information to maintain customer records.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Sought ways to improve processes and services provided.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed and updated databases to handle customer data.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Promptly responded to inquiries and requests from prospective customers.
• Implemented and developed customer service training processes.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Surpassed sales goals through implementation of effective marketing strategies.
• Communicated professionally with colleagues, freelancers and clients.
• Reached out to customers after completed sales to suggest additional service or product purchases.