Work Preference
Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
OTHER QUALIFICATIONS
Generic
ELIJAH SAMUEL ELEOJO
Open To Work

ELIJAH SAMUEL ELEOJO

Finance Operations Analyst
Abuja

Work Preference

Job Search Status

Open to work

Desired Job Title

Customer Service ManagerBusiness AnalystFinancial Analyst

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

Hybrid
Location: Abuja, FCTPraiaportugalBrazil
Open to relocation: Yes

Summary

Detail-oriented Operations Professional experienced in accounting, finance, customer management, and marketing. Streamlined processes and optimized resources to enhance operational efficiency through strong analytical skills and strategic mindset. Emphasized team collaboration and adaptability in fast-paced environments to deliver reliable results.

Overview

1
1
Language
1
1
Certification
16
16
years of professional experience

Work History

Finance Operations Analyst

MTN Nigeria Communications Limited
Abuja, FCT
08.2012 - Current
  • Managed company's petty cash for Abuja region, prepared daily activities reports, and posted transactions on ERP accounting software, ensuring compliance with accounting standards.
  • Ensured timely supply and filing of all documents for financial transactions.
  • I manage the company's petty cash for Abuja region financial transactions, prepare daily activities report and post daily transactions on ERP accounting software in accordance with acceptable accounting standards.
  • I audit all transactions to ensure that they are done in line with company’s procedures and policies.
  • Followed up with staff to confirm retirement of cash advances on schedule.
  • I follow up with staff to ensure that their cash advances are duly retired as at when due.
  • I ensure that all documents for financial transactions are supplied and I file them.
  • Analyzed operational performance reports to support service improvement and workflow optimization.
  • Monitored KPIs and escalated process gaps affecting service delivery and compliance.
  • Prepared accurate dashboards, summaries, and management reports using Excel-based analysis.
  • Coordinated cross-functional issue resolution to improve turnaround time and operational consistency.
  • Reconciled data from multiple sources to ensure reporting accuracy and integrity.

Administrative Manager

Premium First YISAB
Jos, Plateau
01.2012 - 08.2012
  • I managed staff operations, inventory, kept company's books of account and prepared financial report, managed and also received and escalated walk-in customer issues to the back end and followed up to ensure that issues were resolved timely.
  • Maintained accurate stock records across receiving, storage, and issuance processes.
  • Reconciled inventory discrepancies and corrected system entries to preserve data integrity.
  • Coordinated cycle counts and physical stock checks to verify availability and reduce variances.
  • Directed daily administrative operations, ensuring efficient office workflow and policy compliance.
  • Supervised administrative staff, providing coaching, scheduling, and performance support.
  • Streamlined document control processes to improve accuracy, access, and record retention.
  • Coordinated budgets, purchase requests, and vendor communications to maintain operational continuity.
  • Implemented process improvements that reduced administrative delays and improved service consistency.

Online Customer Service Representative/Team Lead

CNSSL Contact Centre Limited
06.2010 - 01.2012
  • Managed MTN subscribers online, escalated unresolved issues for timely follow-up and resolution.
  • Coordinated team activities, delivered MTN branded customer service, educated internal and external customers on MTN products and services, and resolved callers' service requests while keeping subscribers informed of updates.
  • Resolved customer inquiries through live chat, email, and phone support with accurate, timely responses.
  • Managed order status, account updates, and service requests using contact centre systems and CRM tools.
  • Escalated complex issues to appropriate departments while maintaining clear case documentation and follow-up.

Education

Masters - Business Administration, Finance & Investment

Ahmadu Bello University
Zaria, KD, Nigeria
01-2021

Post Graduate Diploma - Financial Management

National Open University Of Nigeria (NOUN)
Lagos, LA, Nigeria
01-2006

Higher National Diploma (HND) - Accounting

The Federal Polytechnic, Idah
Idah, KG, Nigeria
01-2004

Ordinary National Diploma (OND) - Financial Studies

Federal Polytechnic
Nasarawa, NS, Nigeria
01-1999

Skills

Data analysis

Reporting skills

Business intelligence

SQL programming

Data modeling

Financial modeling

Workflow optimization

Cross-functional collaboration

Analytical thinking

Team building

Interpersonal communication

Interpersonal relations

Software

Oracle ERP

Certification

Fellow, Chartered Institute of Finance & Control of Nigeria (CIFCN)

Timeline

Finance Operations Analyst

MTN Nigeria Communications Limited
08.2012 - Current

Administrative Manager

Premium First YISAB
01.2012 - 08.2012

Online Customer Service Representative/Team Lead

CNSSL Contact Centre Limited
06.2010 - 01.2012

Ordinary National Diploma (OND) - Financial Studies

Federal Polytechnic

Higher National Diploma (HND) - Accounting

The Federal Polytechnic, Idah

Post Graduate Diploma - Financial Management

National Open University Of Nigeria (NOUN)

Masters - Business Administration, Finance & Investment

Ahmadu Bello University

OTHER QUALIFICATIONS

  • Data Analytics (SideHustle Internship)
  • Data Analytics-Excel, Power BI, SQL and Tableau (Skill Ahead)

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ELIJAH SAMUEL ELEOJOFinance Operations Analyst