ELIJAH AKINNODI
Ibeju-Lekki
Summary
Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.
Answering and making calls to clients to learn about and address their need, complaints, or other issues with products or services Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Making sales or recommendations for products or services that may better suit client needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cloud Engineer
Emerald Glow
Lagos
07.2022 - Current
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Reviewed existing systems and made recommendations for improvements.
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
- Identified gaps in market to spot opportunities to create value propositions.
Sales Manager
St Helenco Autos
Lagos
12.2019 - 05.2022
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
TEACHER
Best Option School
11.2018 - 11.2019
- A result oriented individual, who brings positive changes to any work environment, promoting efficiency and increase productivity by introducing up-to-date managerial techniques, through human, material and financial resources
- I am keen to create an impact, add value and give my all, in terms of creativity and first class skills, to achieve the organization’s set objectives and corporate goals
- Educate and teach student on subject area, Commerce, Civic Education and Government
- Implemented reading and writing workshops to increase student literacy and support school reading program
- Develop lesson notes and lesson plans
- Assisted in developing student led after school tutoring program to teach under privileged students.
Admission Enrolment Agent
University of Georgia
08.2012 - 01.2018
- Conducting interviews, reviewing application materials, assisting in admission and decision making
- Carried out day-to-day duties accurately and efficiently.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Arranging campus tours and conducting information sessions
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
CALL REPRESENTATIVE
Global Consulting Group
01.2013 - 12.2013
- Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued
- Recognized and documented trends in customer calls to facilitate process improvements.
- Updated customer records in CRM to document interactions.
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Trained staff on operating procedures and company services.
ASSISTIANT MANAGER
Flycool Travel and Tours Ltd
Lagos
07.2011 - 06.2012
- Optimizing profits by controlling costs
- Resolving customer issues to their overall satisfactions
- Ensuring company policies are followed
- Improved operations through consistent hard work and dedication.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
SALES REPRESENTATIVE
Skymiles and Travels
Lagos
07.2010 - 06.2011
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Education
B.Sc - Business Administration and Management
Univeristy of Georgia
2017
High School Diploma -
Optimum High School
Lagos06.2010
Skills
- PROFESSIONAL SKILLS
- Customer Service Team Management Project Management Marketing Communication Skill Teaching Managerial Skills Administrative Skills
- Maintaining positive business relationships to ensure future sales
- Selling products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Good knowledge of
- Microsoft Office Application ( Word, Excel, PowerPoint, Corel Draw)
- Enthaustic, pro-active and able to cope well under pressure
Certification
- AWS Certified Practitioner Training -
Timeline
Cloud Engineer
Emerald Glow
07.2022 - Current
Sales Manager
St Helenco Autos
12.2019 - 05.2022
TEACHER
Best Option School
11.2018 - 11.2019
CALL REPRESENTATIVE
Global Consulting Group
01.2013 - 12.2013
Admission Enrolment Agent
University of Georgia
08.2012 - 01.2018
ASSISTIANT MANAGER
Flycool Travel and Tours Ltd
07.2011 - 06.2012
SALES REPRESENTATIVE
Skymiles and Travels
07.2010 - 06.2011
B.Sc - Business Administration and Management
Univeristy of Georgia
High School Diploma -
Optimum High School
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