Eleojo Adebowale
Ogba
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ileiwe Education
03.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
English Tutor
Blossom Hill Schools
08.2017 - 02.2021
- Improved student comprehension of complex texts by employing various teaching methods tailored to individual learning styles.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Adapted lesson plans to accommodate diverse student needs, ensuring equitable access to content and learning opportunities for all.
- Partnered with parents to discuss student progress, addressing concerns and celebrating achievements together.
- Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
- Strengthened students'' understanding of grammar rules by providing targeted instruction during individual or group sessions.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Kept accurate records of each tutoring session, tracking attendance, progress notes, and areas for future focus.
English Tutor
National Youth Service Corps, NYSC
04.2016 - 04.2016
- Improved student comprehension of complex texts by employing various teaching methods tailored to individual learning styles.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Adapted lesson plans to accommodate diverse student needs, ensuring equitable access to content and learning opportunities for all.
Education
No Degree - Virtual Assistant
ALX Africa
Beverly Hills CA United States08.2024
No Degree - Data Entry
Data Entry Academy
Lagos, Nigeria08.2023
Bachelor of Arts - English And Literary Studies
University of Nigeria
Nsukka, Enugu State, Nigeria07.2015
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Travel Arrangements
- Database Maintenance
- Calendar Management
- Expense Tracking
- Spreadsheet Management
- Meeting Scheduling
- CRM Management
- Transcription Services
Watching movies and listening to music
Movies help me relax after a long period of work. Also, I listen to good music when I am thinking of a solution to a certain problem or when I want to generate new ideas.
Languages
Yoruba
Native language
English
Advanced
C1
Igbo
Elementary
A2
Timeline
Customer Service Representative
Ileiwe Education
03.2021 - 05.2022
English Tutor
Blossom Hill Schools
08.2017 - 02.2021
English Tutor
National Youth Service Corps, NYSC
04.2016 - 04.2016
No Degree - Virtual Assistant
ALX Africa
No Degree - Data Entry
Data Entry Academy
Bachelor of Arts - English And Literary Studies
University of Nigeria
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