Princess Omotara Airat Elegushi

Roles and Responsibilities:
• Profiling of new users on Biometric device of Data center
• Change management.
• Unlocking of users, reset of passwords, Updating user details, Creation and Updating of Distribution Groups and other critical tasks on active directory.
• Prompt updates of IT DCS Inventory, proper updates for all IT contracts and licenses.
• Monitoring of Servers and accounts using OMS, PRTG and Netwrix.
• Proper testing of patches before deployment in production environment.
• Vulnerability Closure.
• Monitoring of resources and Log Analytics.
• Securing Data against unauthorized access.
• Backing Up Data and making it efficient to restore when needed.
• Configuring long-term archival storage to maintain corporate compliance.
• Experience with Microsoft 365 and Office 365, including Teams, Sharepoint Online, OneDrive and Exchange Online.

· Attended training programs to deepen professional skillset.

· Effective Use of SCCM

MOST RECENT KEY ACHIEVEMENTS IN IHS:

· Team Lead for the Management of The Datacenter Cameras regards Management, coordination, housekeeping.

· Team Lead on all IT infrastructure Processes and Documentation.

· Team Lead for the IT Asset Inventory Revamp Project.

· Active participation in the provisioning of the IHS Tam Servers.

· Active Participation in the Deployment of OPmanager and in depth understanding of The OPmanager Application.

· Effective interaction with End-Users as regards MDR and Compliance requirements and Controls.

· Effective Administration of the Active Directory, Support of End Users and Enhancement of Security Controls for the Organization.

· Effective Administration of Veeam Backup and Restore.

· Successful interaction with the IT compliance team as regards KRIs reporting.

In March 2019 i joined the IT team as an IT ISAP Trainee. I trained as an IT ISAP Trainee for 3months. During these 3months i had job rotations round some units in the IT department starting from The IT Service Desk.

In the IT service Desk i got to experience how to:-

1. Manage service requests, problems and incidents
2. Address IT concerns of all departments in the organization
3. Monitor reports and metrics and other critical tasks handled by the IT Service Desk.

I moved to the IT Support team where i got to learn and also handle tasks such as:-

1. Installation, configuration and maintenance of computers.
2. Desktop Support: Providing direct Assistance to End Users.
3. Ensuring clients websites and applications stay up and running and other Critical Tasks handled by the IT support team.

Then I moved to the IT Operations Team. In the IT Operations team i got hands on Experience in the Various units in the IT Operations Team :-

1. Network Team: Holistic view of the Network Infrastructure and its functions and Practices:-

a. Configurations and network management.
b. Monitoring network infrastructure health and traffic flows and other Critical Tasks handled by the Network Team.

2. Server and Datacenter Team: Holistic view of the Server Infrastructure, The Datacenter, functions and Practices:-

A. Datacenter Support and Management.
B. Managing and provisioning infrastructure resources for internal users such as DevOps teams and external users including customers and partners
C. IT infrastructure management functions including configuring, managing, and delivering IT environments using on-site and off-side data center and cloud infrastructure resources
D. Managing software licensing and upgrades
E. Setting up and authorizing software, hardware, and server resources for new users and other Critical Tasks handled by the Server and DCS Team.

I joined the IHS Skill Acquisition Programme In July 2018. I attended a two week class training and after that i commenced on the Job Trainings around the Company.

The First Department i trained in was the commercial department where i trained in the various units in the commercial department. I learnt about the processes and all daily tasks and major projects handled by the commercial department as a whole. I also worked on Various Tasks.
This training lasted for a month.
Then i moved to the operations department. I trained in all the units and learnt about the fundamentals of the Operations departments. I also learnt and experienced the daily tasks and challenges experienced on site by engineers and operations team members. I visited sites, worked with the diesel team, projects team and other critical teams in the operations department. I worked on various tasks and Projects and had first hand experience working in the field. This Training lasted for a month.
I moved to the NOC department. I trained in the various Units in the NOC departments i.e Change Management team, Affectli team and other teams in the department. This Training lasted for one Month.
I moved to IT Department. I trained in the Various units of the IT Department. I learnt about the processes and all daily tasks and major projects handled by various units in the IT department as a whole. I worked with the IT Service Desk team, Support Team, The IT operations team (DCS and Network Team),The Applications and Demand Team and the IT Security Team. In this department worked interfaced with end users and was also given tasks which helped in giving an holistic view of how challenges are being handled in the IT department.
Then i trained in the Finance Department, HR Department, Rollout Department and PMO Department. I learnt about the processes and all daily tasks and major projects handled by various units in the various departments.

• Manager at CBC EMEA
• I worked with technical support team and the social media team:
• I helped customers to troubleshoot and resolve issues over the phone and one on one
• Monitored computer system networks
• Diagnosed and resolved technical issues involving internet connectivity/ Email
• Handled trouble tickets with support interventions for urgent issues
• Identified and escalated priority issues by clients specifications
• Planned Social Media Campaigns
• Worked with Marketing teams
• Sent technical documentation to customers who have lost or misplaced theirs
• Managed the social media platforms and created content for the our School Management Solution
• Created content and managed content distribution for social media platforms and company website.

• I worked as an IT support personnel at Seamfix Nigeria Limited, with different teams: The I-Transcript (An Automation of Alumni management and transcript processing designed for higher institutions) team and I was also part of the team that executed the redesign of the Seamfix website
• Resolved issues relating to applicant request information
• Corrected issues related to synchronized data on the portal
• Worked on payment reconciliation( helped to fix payment issues on the E-payment platform)
• Edited and made changes to transcripts as requested by applicants
• Worked in the project management team that handled the redesign of the company website (www.seamfix.com)
• Handled content management(researched for content)
• Utilized skills gained from my knowledge of web design in the creation of webpages on the site
• Worked with word press, Impreza and adobe tools
• Technical Support /