EL-MUSTAPHA ABDULLAHI RABASA

Remote monitoring system (RMS) Engineer: Technical expert remote monitoring systems proactively manage health and performance of hundreds of telecom towers sites, ensuring remote visibility of each site performance and also repairs of faulty equipments on site also analyzing trends to predict and prevent failures before impacting uptime ensuring SLAs are met for customers.
Engineer field service (SIS); Current role as special intervention squad team has given more expertise in Data-driven Network optimization and Site general performance ensuring 100% SLAs,
-Ensuring site uptime through hands-on maintenance
-Quality & standards; enforcing rigorous standards for infrastructure resilience and safety
-Leadership & strategy; Advanced to leading teams and optimizing network performance and OPEX
-Innovations and data; expert in RMS , Leveraging data from remote monitoring systems to proactively manage and make site site visible to central network CMS
-Trainings team members on hands-on RMS equipment such as RMS controller, AC & DC meters monitoring devices.

• Developed detailed project plans and timelines for solar and renewable energy installations, coordinating with stakeholders and securing all necessary permits to ensure regulatory compliance.
• Provided technical support and troubleshooting expertise during installations, training 10+ installation teams on inverter and PV panel systems to improve efficiency and reduce errors by 25%.
• Managed inventory and procurement of renewable energy equipment and supplies, tracking expenses and achieving 15% reduction in material costs through optimized sourcing.
• Enforced strict health and safety guidelines, conducting regular briefings and hazard assessments that resulted in zero safety incidents across multiple projects.
• Maintained accurate records and prepared comprehensive documentation, ensuring transparency and accountability for project activities and compliance audits.
• Supervised installation of 200+ renewable systems (inverters and PV panels), guaranteeing adherence to safety standards and delivering projects ahead of schedule by 10%.

• Managed inventory of electrical supplies and equipment for generators, UPS, and HVAC systems, ensuring 100% availability of critical parts for timely repairs and preventive maintenance.
• Assisted in designing and implementing electrical upgrades and modifications, improving energy efficiency by 20% and enhancing overall system performance across multiple facilities.
• Tracked expenses and optimized procurement processes, achieving 10% reduction in operational costs while maintaining high-quality standards.
Customer Care Service Representative
• Handled 100+ customer requests monthly, including new company registrations, business name filings, and limited liability company documentation, ensuring compliance with regulatory requirements.
• Resolved customer complaints efficiently, improving client satisfaction scores by 15% and strengthening trust in company services.
• Provided clear guidance on registration processes, reducing errors and delays by 30% through proactive support and documentation checks.