EKWERE KINGSLEY

As a cloud solutions architects, I am responsible for managing the cloud computing architecture in an organization, especially as cloud technologies grow increasingly complex. Cloud computing architecture encompasses everything involved with cloud. My job role plays a strategic role in maintaining all cloud systems including the front-end platforms, servers, storage, and management networks.

• Create a well-informed cloud strategy and manage the adaption process.
• Regularly evaluate cloud applications, hardware, and software.
• Respond to technical issues in a professional and timely manner.
• Offer guidance in infrastructure movement techniques including bulk application transfers into the cloud.
• Identify the top cloud architecture solutions to successfully meet the strategic needs of the company
• Leading cultural change for cloud adoption
• Developing a cloud strategy and coordinating the adaptation process

• Head of team of Support Engineers to ensure all customer request are attended to and resolved with SLA time
• Audit case wellness and ensure all processes and documentation are adhere on every support request
• First level Escalation on every support request
• Case reviews and backlog scrubbing
• Perform recovery on ailing customer support requests
• Audit root cause analysis (RCA) on bottom box cases
• Assist Support Engineers in case research, scoping and resolution
• Point of Escalation to Microsoft Senior Escalation Engineers (SEE)
• If required, join Support Engineers on call with customers

As a support engineer my role is to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

Duties and responsibilities

• Delivering advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
• Project development, design and supervision
• Pre-project & post-project deployment support
• Co-ordinate with support team on site
• Provide support Services on & off site to client
• Training and user enlightenment of client
• Undertake route preventive measures, implementing, maintaining and monitoring network
• Liaise with service providers and vendors on-behave of clients
• Analyze, recommend and propose ICT needs on-behave of client

• Undertaking routine preventative measures and implementing, maintaining and monitoring network security
• Liaising with service providers & vendors on behalf of clients
• Analyzing, proposing & recommending ICT needs on behalf of clients
• Training and user enlightenment of clients
• Coordinate with support engineer on-site
• Project development, planning and supervision
• Achieve at least 90% of internal and external customer satisfaction via the customer feedback system
• Achieve 100% compliance with approved system maintenance schedule.
• Ensure there is a response/Acknowledgement on every internal and external complaints within 8 hours of receipt.
• Close out all nonconformities within 30days.

• Resolve printing and system related issue
• Print and type document for users
• Update corps member details on NYSC central database
• Registration of Corps members during Orientation Camp
• Resolve corps member profile issue
• Training and user enlightenment of NYSC staff in the state secretariat (ICT CDS)
• Sort out files for relocated corps members (in/out)

• Installing and maintaining new server hardware and software infrastructure.
• Managing email, printing, internet, anti-spam and virus protection support.
• Management of the PBX intercom system and resolving intercom issues.
• Setting up user accounts, permissions and passwords.
• Undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet.
• Supervising other user’s, such as help-desk technicians in various firms.
• Sage line application support.
• Microsoft Windows Operating system support.
• Microsoft Office application support

• Managing email, internet and printing service support
• Training and user enlightenment
• Setting up user accounts, permissions and passwords
• Undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet.
• Law Pavilion, QuickBooks and PracticeLegal line application support
• Suggesting and providing IT solutions to business and management problems.
• Liaising with service providers & vendors on behalf ACAS LAW Plc I.T Department.
• Analyzing, proposing & recommending ICT needs of departments.
• Other tasks as assigned by the head of I.T