Summary
Overview
Work History
Education
Skills
Timeline
Generic

EKUNDAYOt JACOB

Operations/Payment Analyst & Specialist/Business In A Fintech Space/Digital Banking & Agency Banking Specialist/PG
Lagos,LA

Summary

Versatile Operations Lead best at defining new operattional processes and successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Technically oriented in Digital Banking/Agency Banking within and outside Fintech space with progressive experience in the Service, Operation and support-oriented reflecting strong team player and innovative solutions for transaction channels. Maintaining focus on achieving bottom-line results while implementing safe, investigate new transaction trend under discipline of research, testing standards and qualification. Very keen at monitoring and Strong Negotiations Skill is an added and outstanding value.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

OPERATIONS LEAD-DATA ANALYTICS & PLATFORM SUPPORT

PAYGO LIMITED
Lekki Phase 1, Lagos
11.2021 - Current
  • Filter Data by reviewing reports, performance indicators to identify and correct platform problems and maintain logs of platform performance
  • The Platform Manager
  • Providing guideline to the rest of the team and the fellow staff on the operations modules of different company Platform
  • Using statistical tools to identify, Analyses, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction
  • Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time
  • Analysing local, national, and global trends that impact both the organization and the industry
  • Preparing reports for the management stating trends, patterns, and predictions using relevant data
  • Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies
  • Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends
  • Be the contact person in product/business interaction with technology
  • Assess and evaluate new applications, programs and software to ensure they function correctly.
  • Performed quality control and monitored production efforts.

SENIOR OPERATIONS ANALYST- PAYMENT

NETPLUS STRATEGY & SALES ADVISORY LIMITED
Victori Island, Lagos
02.2016 - 09.2016
  • Lead the mpos support team across the nation
  • Verifies results by completing tests on Payment devices
  • Merchants Services & Acquiring,
  • Prepares customers to use system (e.g
  • Mpos) by conducting training
  • Provides reference for customers by writing documentation; providing support and help
  • Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analysing alternative solutions; preparing system specifications for payment solution
  • Identifies project requirements by interviewing customers; analysing operations; determining project scope; documenting results
  • Maintains systems by researching and resolving problems; maintaining system integrity and security
  • Maintains quality service by establishing and enforcing organization standards
  • Prepares reports by collecting, analysing, and summarizing information
  • Contributes to team effort by accomplishing related results as needed

CHANNELS ADMINISTRATOR/PROJECT IMPLEMENTATION

UNIFIED PAYMENTS-UP
Idowu Taylor, VI, Lagos
02.2012 - 02.2016

Ensure the high availability of the transaction channels (POS, Web, Mobile).

· Execute and perform the team’s business processes to the highest quality standards as well as Data Minning
· Intelligence Client (ITC) Manager

· POS Applications troubleshooting

· POS Administrator & IDs generation

· Merchants registration on TWCMS Data base

· TWO, Switching & Transactions monitoring & FEP monitor
· Implement transaction channel tasks to scope, schedule and quality
· POS transactions Support

· Acquiring group management

· Routing Scheme Management
· POS Prepping, Support to field staff
· Provision of adequate level 2 & 3 support to both Internal & external Support
· Report generation to internal (Helpdesk) and external (banks) customers

  • Increased customer satisfaction by resolving issues.

E-BUSINESS SUPPORT

OCEANIC BANK INT'L PLC
Mushin, Lagos
09.2008 - 01.2010

· Perform LCY/FX Cash transactions
· Payment Card Processing for Branch

· Reconcile FX collections from implant location to resolve issues with collection.
· Payment Processing
· CSV operations for Customers
· Ensure all customers' request/instructions are documented properly in line with applicable regulations & CBN.guidelines
· Processing of third party payment

FIELD SUPPORT OFFICER

COMMIT NIGERIA LIMITED
Ikeja, Lagos
05.2006 - 12.2007

· Networking,

· System Integration & maintenance
· Data points termination
· Structural Cabling

· Software installation

Education

Mini MBA - View

Tekedia Institute
Boston, USA
03.2022 - 10.2022

Bachelor of Science - Computer Science

Irgib Africa-University
Benin Republic
09.2013 - 04.2016

National Diploma - Computer Science

Osun State Polytechnic
04.2004 - 07.2006

Lean Six Sigma White Belt Certified (LSSWB) - Lean Six Sigma White Belt Certified (LSSWB)

MANAGEMENT & STRATEGY INSTITUTE
LAGOS, NIGERIA
10.2015 - 11.2015

CCNA - NETWORKING

NEW HORIZON
IKEJA
02.2013 - 07.2013

VSAT TECHNICIANS - VERY SMALL APARTURE TERMINAL

KITS TECHNOLOGIES
MUSHIN
04.2012 - 10.2012

ANTI-MONEY LAUNDERING GLOBAL - CERTIFICATION

CBN
NIGERIA
02.2022 - 03.2022

Associate of Arts - Successful Negotiations:Essential Strategies&Skill

University of Michigan
USA
03.2022 - Current

Skills

    Internal Customers Relations

Continuous Improvement Focused

Good planning & Coordination

ADVT Testing & QA standard

Problem solving skills & Troubleshooting

Operations Processes standard

Merchants Services and Acquiring

Business Analyst

Strong Negotiator

Timeline

Mini MBA - View

Tekedia Institute
03.2022 - 10.2022

Associate of Arts - Successful Negotiations:Essential Strategies&Skill

University of Michigan
03.2022 - Current

ANTI-MONEY LAUNDERING GLOBAL - CERTIFICATION

CBN
02.2022 - 03.2022

OPERATIONS LEAD-DATA ANALYTICS & PLATFORM SUPPORT

PAYGO LIMITED
11.2021 - Current

SENIOR OPERATIONS ANALYST- PAYMENT

NETPLUS STRATEGY & SALES ADVISORY LIMITED
02.2016 - 09.2016

Lean Six Sigma White Belt Certified (LSSWB) - Lean Six Sigma White Belt Certified (LSSWB)

MANAGEMENT & STRATEGY INSTITUTE
10.2015 - 11.2015

Bachelor of Science - Computer Science

Irgib Africa-University
09.2013 - 04.2016

CCNA - NETWORKING

NEW HORIZON
02.2013 - 07.2013

VSAT TECHNICIANS - VERY SMALL APARTURE TERMINAL

KITS TECHNOLOGIES
04.2012 - 10.2012

CHANNELS ADMINISTRATOR/PROJECT IMPLEMENTATION

UNIFIED PAYMENTS-UP
02.2012 - 02.2016

E-BUSINESS SUPPORT

OCEANIC BANK INT'L PLC
09.2008 - 01.2010

FIELD SUPPORT OFFICER

COMMIT NIGERIA LIMITED
05.2006 - 12.2007

National Diploma - Computer Science

Osun State Polytechnic
04.2004 - 07.2006
EKUNDAYOt JACOBOperations/Payment Analyst & Specialist/Business In A Fintech Space/Digital Banking & Agency Banking Specialist/PG