
Versatile Operations Lead best at defining new operattional processes and successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Technically oriented in Digital Banking/Agency Banking within and outside Fintech space with progressive experience in the Service, Operation and support-oriented reflecting strong team player and innovative solutions for transaction channels. Maintaining focus on achieving bottom-line results while implementing safe, investigate new transaction trend under discipline of research, testing standards and qualification. Very keen at monitoring and Strong Negotiations Skill is an added and outstanding value.
Ensure the high availability of the transaction channels (POS, Web, Mobile).
· Execute and perform the team’s business processes to the highest quality standards as well as Data Minning
· Intelligence Client (ITC) Manager
· POS Applications troubleshooting
· POS Administrator & IDs generation
· Merchants registration on TWCMS Data base
· TWO, Switching & Transactions monitoring & FEP monitor
· Implement transaction channel tasks to scope, schedule and quality
· POS transactions Support
· Acquiring group management
· Routing Scheme Management
· POS Prepping, Support to field staff
· Provision of adequate level 2 & 3 support to both Internal & external Support
· Report generation to internal (Helpdesk) and external (banks) customers
· Perform LCY/FX Cash transactions
· Payment Card Processing for Branch
· Reconcile FX collections from implant location to resolve issues with collection.
· Payment Processing
· CSV operations for Customers
· Ensure all customers' request/instructions are documented properly in line with applicable regulations & CBN.guidelines
· Processing of third party payment
· Networking,
· System Integration & maintenance
· Data points termination
· Structural Cabling
· Software installation
Internal Customers Relations
Continuous Improvement Focused
Good planning & Coordination
ADVT Testing & QA standard
Problem solving skills & Troubleshooting
Operations Processes standard
Merchants Services and Acquiring
Business Analyst
Strong Negotiator