Ekundayo Opeyemi

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Managed over 50 customers calls per day
• Used scripted conversation prompts to convey current account information and obtain payments.
• Trained new team members on scripts, company services and collection strategies.
• Maintained high volume of calls and met demands of busy and productive group.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Advised customers of alternative actions and strategies for debt repayment.

• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Increased income by 20%.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Entered data into system and updated customer contacts with information to keep records current.
• Maintained daily report documents, memos and invoices.
• Created and updated records and files to maintain document compliance.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.

Chemistry as a core subject in the sciences deals with the composition and constitution of substances and the changes in their molecules.

RESPONSIBILITIES

• Developed reward system that motivated students to thrive and most importantly participate actively in learning process.
• Managed over 200 students.
• Visited classroom lab settings to increase student understanding.
• Placed students in group sessions based on levels.
• Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.

• Examined, inspected and evaluated work process, equipment and products to ensure healthy and safety guidelines were adhered to and that products were well labeled, arranged and presented.
• Increased sales by 20%.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Trained and mentored new sales representatives.

• Responsible for patient’s welfare, collection of blood samples, urine and saliva.
• Provided two-way communication between patient’s and staffs.
• Managed over 15 customer per week.
• Performed analysis on blood samples, urine, and saliva using latest cut-edge laboratory equipment.
• Worked as team member with certified laboratory scientists.