EKPELEAMAKA OKPALA
Lagos State
Summary
Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
AIRPEACE
02.2024 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
PROPS AND STAGE MANAGER
HR MINISTRY OF CULTURE AND TOURISM
08.2022 - 06.2023
- Facilitate communication across all creative and technical departments
- Act as a right hand to the director
- Oversee sets, props, lights, and sound
- Call all technical cues during performances
Education
BACHELOR OF ARTS - Theatre
CHUKWUEMEKA ODUMEGWU OJUKWU UNIVERSITY
12.2021
Skills
- Communication skills
- Organizational skills
- Time management
- Pro active problem solving
- Innovative and creative
Accomplishments
- CAPTAIN NYSC ENUGU FOOTBALL TEAM
- BEST STAGE PERFORMER / ACTOR AWARD 2021
Hobbies and Interests
- Football
- Swimming
- Traveling
Personal Information
Gender: Male
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
AIRPEACE
02.2024 - Current
PROPS AND STAGE MANAGER
HR MINISTRY OF CULTURE AND TOURISM
08.2022 - 06.2023
BACHELOR OF ARTS - Theatre
CHUKWUEMEKA ODUMEGWU OJUKWU UNIVERSITY
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