EKOH, SARAH ISIOMA
Lagos,
Summary
Skilled business owner and analytical problem-solver with a background in customer service, management and sales. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying acquired skills and experience to enhance the growth of the organization.
Overview
6
6
years of professional experience
Work History
Business Owner
SARAH SOLES
08.2020 - Current
- Carry out design and development of shoes, ensuring client's demands and quality standards were met.
- Identify and obtain high-quality materials for shoe production.
- Handle business's online presence, including social media, and e-commerce platforms.
- Manage production process, ensuring efficiency, quality, and timely delivery.
- Maintain strong customer relationships through excellent communication and attentive service.
- Regularly conduct market research to identify target customers, market trends, and competitive landscape.
Customer Service Representative
OMOLARA STITCHES & CO.
09.2022 - 04.2023
- Maintained high ethical standards in all customer interactions and transactions.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries promptly and professionally via phone, email, chat, and social media.
- Provided detailed information about products, including materials, sizing, care instructions, and availability.
- Addressed and resolved customer complaints and issues, ensuring positive customer experience.
- Conducted follow-up communications with customers to ensure their issues have been resolved satisfactorily.
Apprentice
SHOESBYDAYO
09.2018 - 06.2020
- Learnt various shoe-making techniques, including cutting, stitching, assembling, and finishing.
- Helped prepare materials for production, including cutting leather, fabric, and other components.
- Assisted supervisor with tasks, providing necessary support to ensure efficient workflow
- Provided support with maintenance and organized tools and equipment, ensuring they are in good working condition.
- Made sure workshop is clean and organized to maintain safe and efficient working environment.
- Interacted with customers courteously and professionally as always.
Education
Ordinary National Diploma (OND) - Mass Communication
LAGOS STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY
LAGOS07.2023
Senior Secondary School Leaving Certificate -
ZUMURATUL ISLAMIYAT SECONDARY SCHOOL, IGBOGBO
LAGOS07.2018
Skills
- Effective communication
- Customer Service
- Attention to Detail
- Driven and Determined
- Business marketing
- Good Decision-Making
- MIcrosoft Office Suite
Reference
Available upon request
Timeline
Customer Service Representative
OMOLARA STITCHES & CO.
09.2022 - 04.2023
Business Owner
SARAH SOLES
08.2020 - Current
Apprentice
SHOESBYDAYO
09.2018 - 06.2020
Ordinary National Diploma (OND) - Mass Communication
LAGOS STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY
Senior Secondary School Leaving Certificate -
ZUMURATUL ISLAMIYAT SECONDARY SCHOOL, IGBOGBO
Similar Profiles
Jeff VetranoJeff Vetrano
Store Manger at Red Wing Shoes- Old Soles LLC.Store Manger at Red Wing Shoes- Old Soles LLC.
Kian KhoshiniKian Khoshini
Community Service Volunteer at Soles In NeedCommunity Service Volunteer at Soles In Need
Valentina PablosValentina Pablos
Luxury Retail Assitant at Thomas Soles WareHouseLuxury Retail Assitant at Thomas Soles WareHouse