Hi, I’m
Ekene Iheanacho
Mass Communicator
Summary
A very dedicated, focused and result oriented person, who is teachable and ready to learn whatever it takes to get a job done in the most appropriate and professional way. A good team player who likes to embrace opportunities that will allow me to grow and increase my knowledge and experience in fields such as this, I am willing to do my best in order to exhibit my competence, commitment and dedication to getting the job done in the most appropriate way. I am passionate about maintaining a healthy and safe environment while maintaining the right attitude to work.
A focused team player who builds and maintains positive and trusting workplace relationships that are characterized by a high level of acceptance, collaboration and mutual respect. Also builds and maintains high levels of customer/guest satisfaction by providing timely, safe and reliable, high-quality products and services to internal/external customers and/or casino guests. Identifies, plans and resolves complicated workplace problems and/or issues; and, ensures that work decisions are made based on organisational policies, procedures, guidelines, operational and strategic direction. Acts ethically and responsibly; and earns the trust and respect of others through consistent honesty and professionalism in all workplace interactions. Works to develop and support a workplace culture throughout the corporation that embraces diversity and inclusion. Shares and receives information using clear verbal, written and interpersonal communication skills with other team members throughout the corporation.
Overview
14
years of professional experience
Work History
Crystal Evangelical Mission
Volunteer
9 2022 - Current
Job overview
- Worked with program teams to identify and match volunteers with appropriate activities.
- Helping with the recruitment and training of new volunteers on volunteer program goals and objectives.
- Involved in the training of volunteer staff to ensure volunteers were able to work in line with plans and organized daily operations.
- Increased awareness of the organization's mission by directing, controlling, and evaluating daily operations. Receive and distribute mail and other instructional materials.
- Supervise other volunteers, give relevant training to volunteer members and staff, Establish and implement policies and procedures
- Answer telephone and relay telephone calls and messages. Greet people and direct them to corresponding service areas.
- Maintain manual and computerized information filing systems, and Perform data entry.
Crystal Evangelical Mission
Volunteer
04.2019 - 05.2022
Job overview
- Cared for children, teenagers, and women.
Security & Management Training Firm
National Youth Service
08.2010 - 07.2011
Job overview
- Market and conduct a security training on new employees.
- Enhanced team productivity by providing administrative support and coordinating schedules.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on security office policies and procedures.
- Handled customer inquiries promptly, delivering exceptional service while promoting a positive brand image of the company.
- Greeted guests in with friendliness and professionalism.
Shell Club Portharcourt
Industrial Trainee/Attache's
1 2007 - 12.2007
Job overview
- Prepared I.D cards for members who wish to gain access to the club for various activities, and i assisted as a Library assistant.
- Worked flexible hours across night, weekend, and holiday shifts when lots of people are free to visit the club.
- Ensured accurate record-keeping for all IT assets and access cards aiding efficient planning for future events.
- Responded to customer inquiries and provided proper technical assistance and security/access advice over phone and in person.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Reporting to the Security coordinator, provide exceptional customer service.
- Monitor guest behaviors and react appropriately to maintain a safe and secure environment for guests and staff in the Library. Responsible for monitoring, detecting and observing suspicious, unlawful and unsafe activities at the casino entrances or by patrols throughout the casino floor. As well, monitor and ensure club operations are completed accordingly.
Education
Institute of Management And TechnologyEnugu, Enugu State, Nigeria
High School Diploma
04.2001
Skills
RELATIONSHIPS: Am always excited about building and maintaining a positive and trusting workplace relationships that are characterized by a high level of acceptance, collaboration and mutual respect
CUSTOMER FOCUS: Ability to build and maintain high levels of customer/guest satisfaction by providing timely, safe and reliable, high-quality products and services to internal/external customers
PROBLEM SOLVING: Identifies, plans and resolves complicated workplace problems and/or issues; and, ensures that work decisions are made based on the organizational policies, procedures, guidelines, operational and strategic direction
PERSONAL INTEGRITY: Am able to act ethically and responsibly; and earn the trust and respect of others through consistent honesty and professionalism in all workplace interactions
DIVERSITY & INCLUSION: I work to develop and support a workplace culture throughout the corporation that embraces diversity and inclusion
COMMUNICATE EFFECTIVELY: Ability to share and receive information using clear verbal, written and interpersonal communication skills with other team members throughout the organisation
TEAM WORK: Able to promote collaboration, cooperation and commitment by working with other team members to assist in achieving the organisations goals and objectives
Training Certificates
- CPD 15 Care Certificate course, 03/22/23
- British Council IELTS UKVI General, 12/01/22
- Certificate in mental health awareness, 09/19/22
Supporting Statement
I have always been passionate about personal care for the elderly and vulnerable since I was a child. I find it fulfilling to be of help to the elderly and vulnerable in the best possible way. Therefore, coming into this care role will be the perfect means for me to express this passion fully.
Proficiency
- Able to work as a team, multitask and meet deadlines.
- Treating people with respect and dignity.
- Self motivated, having the required drive and enthusiasm towards work.
- Ability to communicate effectively with other team members.
- Strict adherence to organizational policies and procedures.
- Possessing a very friendly, accommodating and positive outlook.
- Willing to work flexible hours including weekends and nights
References
- Chinyere.Nwachukwu@shell.com
- Chioma.ugochukwu@ust.edu.ng
- Chinyere.enyi@my.jcu.edu.au
Timeline
Volunteer
Crystal Evangelical Mission
04.2019 - 05.2022
National Youth Service
Security & Management Training Firm
08.2010 - 07.2011
Institute of Management And Technology
High School Diploma
04.2001
Volunteer
Crystal Evangelical Mission
9 2022 - Current
Industrial Trainee/Attache's
Shell Club Portharcourt
1 2007 - 12.2007