Summary
Overview
Work History
Education
Skills
Training Certificates
Supporting Statement
Proficiency
References
Timeline
Hi, I’m

Ekene Iheanacho

Mass Communicator
Ekene Iheanacho

Summary

A very dedicated, focused and result oriented person, who is teachable and ready to learn whatever it takes to get a job done in the most appropriate and professional way. A good team player who likes to embrace opportunities that will allow me to grow and increase my knowledge and experience in fields such as this, I am willing to do my best in order to exhibit my competence, commitment and dedication to getting the job done in the most appropriate way. I am passionate about maintaining a healthy and safe environment while maintaining the right attitude to work.


A focused team player who builds and maintains positive and trusting workplace relationships that are characterized by a high level of acceptance, collaboration and mutual respect. Also builds and maintains high levels of customer/guest satisfaction by providing timely, safe and reliable, high-quality products and services to internal/external customers and/or casino guests. Identifies, plans and resolves complicated workplace problems and/or issues; and, ensures that work decisions are made based on organisational policies, procedures, guidelines, operational and strategic direction. Acts ethically and responsibly; and earns the trust and respect of others through consistent honesty and professionalism in all workplace interactions. Works to develop and support a workplace culture throughout the corporation that embraces diversity and inclusion. Shares and receives information using clear verbal, written and interpersonal communication skills with other team members throughout the corporation.

Overview

14
years of professional experience

Work History

Crystal Evangelical Mission

Volunteer
9 2022 - Current

Job overview


  • Worked with program teams to identify and match volunteers with appropriate activities.
  • Helping with the recruitment and training of new volunteers on volunteer program goals and objectives.
  • Involved in the training of volunteer staff to ensure volunteers were able to work in line with plans and organized daily operations.
  • Increased awareness of the organization's mission by directing, controlling, and evaluating daily operations. Receive and distribute mail and other instructional materials.
  • Supervise other volunteers, give relevant training to volunteer members and staff, Establish and implement policies and procedures
  • Answer telephone and relay telephone calls and messages. Greet people and direct them to corresponding service areas.
  • Maintain manual and computerized information filing systems, and Perform data entry.

Crystal Evangelical Mission

Volunteer
04.2019 - 05.2022

Job overview

  • Cared for children, teenagers, and women.

Security & Management Training Firm

National Youth Service
08.2010 - 07.2011

Job overview

  • Market and conduct a security training on new employees.
  • Enhanced team productivity by providing administrative support and coordinating schedules.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on security office policies and procedures.
  • Handled customer inquiries promptly, delivering exceptional service while promoting a positive brand image of the company.
  • Greeted guests in with friendliness and professionalism.

Shell Club Portharcourt

Industrial Trainee/Attache's
1 2007 - 12.2007

Job overview

  • Prepared I.D cards for members who wish to gain access to the club for various activities, and i assisted as a Library assistant.
  • Worked flexible hours across night, weekend, and holiday shifts when lots of people are free to visit the club.
  • Ensured accurate record-keeping for all IT assets and access cards aiding efficient planning for future events.
  • Responded to customer inquiries and provided proper technical assistance and security/access advice over phone and in person.
  • Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
  • Reporting to the Security coordinator, provide exceptional customer service.
  • Monitor guest behaviors and react appropriately to maintain a safe and secure environment for guests and staff in the Library. Responsible for monitoring, detecting and observing suspicious, unlawful and unsafe activities at the casino entrances or by patrols throughout the casino floor. As well, monitor and ensure club operations are completed accordingly.

Education

Institute of Management And Technology
Enugu, Enugu State, Nigeria

High School Diploma
04.2001

Skills

RELATIONSHIPS: Am always excited about building and maintaining a positive and trusting workplace relationships that are characterized by a high level of acceptance, collaboration and mutual respect

Training Certificates

  • CPD 15 Care Certificate course, 03/22/23
  • British Council IELTS UKVI General, 12/01/22
  • Certificate in mental health awareness, 09/19/22

Supporting Statement

I have always been passionate about personal care for the elderly and vulnerable since I was a child. I find it fulfilling to be of help to the elderly and vulnerable in the best possible way. Therefore, coming into this care role will be the perfect means for me to express this passion fully.

Proficiency

  • Able to work as a team, multitask and meet deadlines.
  • Treating people with respect and dignity.
  • Self motivated, having the required drive and enthusiasm towards work.
  • Ability to communicate effectively with other team members.
  • Strict adherence to organizational policies and procedures.
  • Possessing a very friendly, accommodating and positive outlook.
  • Willing to work flexible hours including weekends and nights

References

  • Chinyere.Nwachukwu@shell.com
  • Chioma.ugochukwu@ust.edu.ng
  • Chinyere.enyi@my.jcu.edu.au

Timeline

Volunteer

Crystal Evangelical Mission
04.2019 - 05.2022

National Youth Service

Security & Management Training Firm
08.2010 - 07.2011

Institute of Management And Technology

High School Diploma
04.2001

Volunteer

Crystal Evangelical Mission
9 2022 - Current

Industrial Trainee/Attache's

Shell Club Portharcourt
1 2007 - 12.2007
Ekene IheanachoMass Communicator