STEPHEN AMONA AGADA
KADUNA SOUTH
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Manager, Human Resources Systems
Pandagric Novum Limited
09.2022 - Current
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Instructed senior leaders on appropriate employee corrective steps.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates.
Senior Human Resource Specialist
Maryland Global Initiatives Corporation (MGIC) An Affiliate Of University Of Maryland Baltimore
04.2021 - 09.2022
- Developed and presented progress reports on HR department.
- Analyzed company trends and rectified employee performance issues.
- Monitored employee performances and performed reviews.
- Trained new employees on company and communication standards.
- Support all internal and external HR related inquiries or requests.
- Maintain digital and electronic records of employees.
- Serve as point of contact with benefit vendors and administrators.
- Assist with the recruitment process by identifying candidates,
- performing reference checks and issuing employment contracts. Maintain calendars of HR management team.
- Oversee the completion of compensation and benefit documentation.
- Assist with performance management procedures.
- Schedule meetings, interviews, HR events and maintain agendas.
- Coordinate training sessions and seminars.
- Perform orientations and update records of new staff.
- Produce and submit reports on general HR activity.
- Process payroll and resolve any payroll errors.
- Complete termination paperwork and exit interviews.
- Focal point for HRIS updates, operations, and query resolution.
- Keep up-to-date with the latest HR trends and best practice.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
Human Resources Specialist
Mercy Corps Nigeria
04.2019 - 08.2020
- Reviewed and screened applicant resumes to identify qualified candidates.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Developed and monitored employee recognition programs.
- Advocated for staff members, helping to identify and resolve conflicts.
Human ResourcesGenaralist
Mercy Corps Nigeria
04.2017 - 03.2019
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Provided job placement accommodation recommendations for employees on physician-mandated medical restriction.
- Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.
- Worked cooperatively with collective bargaining union representatives and management to establish accurate job position descriptions, classifications, pay grades and compensation.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Implemented company's first sourcing tracking system.
- Facilitated criminal background check process for new hires.
- Implemented and supervised orientation procedures for new hires.
- Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Launched studies to improve alignment between components of organization and organizational framework.
- Improved operational processes resulting in productivity increase in HR department.
Human Resources Generalist
ACF International - Action Against Hunger (Nigeria)
11.2016 - 04.2017
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Improved operational processes resulting in productivity increase in HR department.
- Worked cooperatively with collective bargaining union representatives and management to establish accurate job position descriptions, classifications, pay grades and compensation.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Facilitated initiative to address disparities in hiring racial and ethnic minority applicants.
- Built comprehensive employee recruiting strategy.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
Human Resources Coordinator
EHealth Systems Africa
04.2014 - 04.2016
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated and administered employee health insurance and retirement plans.
- Developed and administered internal surveys to evaluate employee satisfaction.
- Developed and implemented effective recruitment and onboarding strategies for new hires.
- Liaised between multiple business divisions to improve communications.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Distributed employee engagement surveys to identify areas of improvement.
- Coordinated technical training and personal development classes for staff members.
- Fostered positive work environment through comprehensive employee relations program.
On Site Supervisor
U-Connect Human Resources Limited
04.2013 - 12.2013
- Developed effective improvement plans in alignment with goals and specifications.
- Onsite Supervision of U-Connect staff in Etisalat offices Northern Nigeria.
- Act as interface between key staff of Etisalat and U-Connect office.
- Resolve all issues/queries and escalate unresolved issues to the U-connect office.
- Send daily, weekly and monthly updates via email to U-Connect office in Lagos.
- Ensure that all staff records are up to date and that active and resigned staff are captured appropriately.
- Monitor measure and report on HR issues, opportunities and development plans and achievement within agreed formats and timescales.
- Manage and control departmental expenditure. Liaise with Etisalat key staff so as to understand all necessary aspects and needs of HR development and to ensure they are fully informed of HR objectives, purpose and achievements.
- Maintain awareness and knowledge of latest HR development theory and methods and provide suitable interpretation to directors, managers and staff within the organization.
- Contribute to the evaluation and development of HR strategy and performance in co-operation with the executive team.
- Ensure activities meet with and integrate with organizational requirement for quality management, health and safety, legal requirement, environmental policies and general duty of care.
- Audit and authenticate all documents related to legal, salary statements and distribution, policies. Develop and maintain healthy relation with Government and Non-Government organizations for better and fast functioning of the organization.
- Plan and direct for Training of employees. Occasional travel for Business Meetings, training and recruitment.
- Sell the company’s training where necessary specifically with regards to company’s Human Resource services.
Customer Service Representative
MTN Communications (Nigeria)
09.2011 - 08.2012
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
Account Officer
Atusam Global Concept Nigeria Limited
09.2009 - 08.2011
- Responded to requests for information and resolved issues quickly.
- Drove growth in Kaduna by implementing operational process improvements.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Preparation of monthly management information including financial analysis and review with supporting schedules and advice for management.
- Budgeting, Planning and Controlling.
- Computation and making Returns on PAYE, Pensions, VAT etc.
- Management of Debtors & Creditors.
- Reconciliation of debtors, creditors & bank statements.
- Liaising with external auditors, banks and handling banking transactions.
- Records expenditures, income, and any other related transaction in the books of accounts.
- Prepares payment vouchers and corresponding checks.
- Prepares monthly bank reconciliation statement and balance sheet.
- Performs petty cash payments and periodically reconciles petty cash balances.
- Ensures that the books of accounts are up to dates at all times, orderly, well kept, and readily available for references and audit, when required.
Education
Post Graduate Diploma - Business Management
University Of Maiduguri
Borno State04.2024
Bachelor of Science - Accounting
Ahmadu Bello University
Zaria, Kaduna State02.2008
Skills
- Benefits Administration
- Employee Relations
- Compensation Analysis
- Payroll Management
- Recruitment
- Compensation Structuring
- Staff Management
- Leadership Development
- Performance Assessment
- Legal Compliance
- Human Resources Operations
Certification
- Senior Professional in Human Resources-international (SPHRi) from HR Certification Institute.
- Chartered Institute of Professional Managers and Administrators (CIPMA USA) - Associate Member.
- International Institute of Certified Forensic Investigation Professionals - Student Member.
- Chartered institute of Personnel Management - Student Member.
Timeline
Senior Manager, Human Resources Systems
Pandagric Novum Limited
09.2022 - Current
Senior Human Resource Specialist
Maryland Global Initiatives Corporation (MGIC) An Affiliate Of University Of Maryland Baltimore
04.2021 - 09.2022
Human Resources Specialist
Mercy Corps Nigeria
04.2019 - 08.2020
Human ResourcesGenaralist
Mercy Corps Nigeria
04.2017 - 03.2019
Human Resources Generalist
ACF International - Action Against Hunger (Nigeria)
11.2016 - 04.2017
Human Resources Coordinator
EHealth Systems Africa
04.2014 - 04.2016
On Site Supervisor
U-Connect Human Resources Limited
04.2013 - 12.2013
Customer Service Representative
MTN Communications (Nigeria)
09.2011 - 08.2012
Account Officer
Atusam Global Concept Nigeria Limited
09.2009 - 08.2011
Post Graduate Diploma - Business Management
University Of Maiduguri
Bachelor of Science - Accounting
Ahmadu Bello University